Address: 70 Stourbridge Rd, Halesowen, B63 3UP, United Kingdom
Phone: +447977577206
Rating: 4.9
based on 210 reviews.
Customer Service
Pros:
"Since buying the car Andrea at Hasbury has given exceptional support in getting some work done on the car."
"Stuart was so helpful and got it all sorted very quickly for me!"
"Great aftercare too, I had a small issue with my car which Stuart went above and beyond to help with sorting."
"Stuart is a nice genuine guy, who's done nothing but help to make it as painless as possible."
"Everyone on the team were extremely friendly and knowledgeable without having the pushy sales person approach."
"The staff were professional but more importantly they were friendly, approachable and never pushy."
"Stuart answered all calls and texts giving me satisfaction that purchasing a new car from him would be a smooth transition."
Cons:
"Absolute nightmare, purchased a Vauxhall Astra from here 3 weeks ago, after a week the water pump has failed."
"Excellent service, polite and helpful, that's when you first deal with them, get a problem with the vehicle you purchase it's a different story."
"The body work showed signs of rust through the paintwork after 9 months of ownership as well as several expensive repairs needing to be done."
"Air con doesn't work, all the door seals have come off and the car has a permanent speed limiter which I cannot remove and was not told about."
"Once they even put 350 extra miles on the clock 'test driving it' and never reimbursed me for the fuel they used."
"Just tried to enquire about a car, the person on the mobile was quite short and frankly rude and not helpful."
"Had over £2000 in problems with my car from my clutch, slave cylinder and master cylinder fully going to my suspension, my exhaust fully coming off and now an engine warning light has come on."
Car Quality and Pricing
Pros:
"Fantastic small car sales business, very affordable prices and a great selection of vehicles."
"The team were great in helping and gave me an amazing deal on a 2013 Seat Mii, which I had my eye on."
"Got a very nice car at a great price with low mileage."
"The van my husband purchased feels brand new and has 64k on the clock."
"Fairly priced and frankly, drives and looks like new."
"The car was in amazing condition, I wasn’t rushed into buying, they allowed my to test drive it on my own with no sales pressure to buy."
"Brilliant little car, everything said in the advert was accurate."
Cons:
"I would strongly recommend to check EVERYTHING if you are determined to buy from this garage."
"YOU HAVE BEEN WARNED - STAY CLEAR WILL BE SOON SHUT DOWN THANK GOD."
"I found most of the cars I looked at were well overpriced."
"The Chevrolet Orlando I went to view was described as in mint condition, but was certainly not."
"2 faulty vehicles, over grand out of pocket, 7 months of being on and off the road."
"I'd steer well clear!! cowboys"
"DO NOT BUY FROM THIS GARAGE!! UNLESS YOU WANT A NAIL AND HAVE MONEY TO WASTE!! TRUST ME YOU WILL REGRET!!"
After Sales and Support
Pros:
"They go the extra mile with there after sales care."
"Stuart kept his promise and got in touch soon as he was off his holiday and offered the money."
"They were happy to fix small defects that I would fully expect to find with a second hand car, rather than playing them down like most garages."
"Any advice or problems I encountered were quickly and efficiently dealt with by the Hasbury Motors friendly staff."
"When my headlight bulb went two weeks after I picked it up they very kindly changed it free of charge as a gesture of good will."
"Had a couple of problems with the car, gave Stuart a call and he sorted them all out in about an hour without charging me."
"They reassured me whatever the issue was they would sort it out."
Cons:
"The money took around 3 and a half hours to reach the dealers account."
"I also have added peace of mind knowing my car came with a 3month warranty and one the garage stays true to as well."
"Guys here look after there customers and ensure everything is great for them."
"Thank you hasburys motors for a great experience buying a car."
"Very happy with both the car and customer service, would definitely recommend."
"Can't recommend the service by Stuart and the team enough."
"He ensured I had a years MOT alongside the car also."