Cazoo Customer Centre Chertsey Reviews Summary

Customer Service

Pros:

• "I arrived at 8 am and was greeted by a spotless showroom and very friendly staff."
• "The gentleman who assisted me was wonderful and professional."
• "Jon was a fantastic bloke who sought out to get the best price for my car."
• "Robin made us a lovely coffee, looked at my paperwork and then went out to inspect the car."
• "Harry from the Chertsey Branch, who has gone above and beyond with integrity."
• "Very professional and helpful, even after selling the car they stay in touch."
• "I was constantly kept up to date via email from buying the car, to picking it up."
• "Jessie who dealt with me. He couldn’t have been more friendly, and even offered me a lift to the station!"

Cons:

• "Whereby my wife who was purchasing the car was spoken to minimally, and at handover the keys were handed to me not her."
• "The attitude of the staff and the so called manager stunk."
• "They do not provide a courtesy car and staff are very unhelpful."
• "I picked up my car on the 15th September 2023, my first impressions were excellent with the customer service but then it went downhill rapidly."
• "Awful customer service - everything is fine when buying and collecting your car, it's when there's a problem with it that things go wrong."
• "They couldn’t fix the car and called us to pick it up even though car was not safe to drive."
• "The staff there seem to exist only in providing a visual experience, their customer service extends to gesturing a hand in the air."
• "Came here to sell my old 2014 Kia Picanto as they had quoted me a decent price online. Jesse(not sure if thats how its spelt) was extremely courteous."

Vehicle Condition and Quality

Pros:

• "Super impressed with my experience getting my 2018 Volkswagen Up."
• "The car itself had a full valet (including the engine bay having been washed), and was spotless inside and out."
• "My journey with Cazoo has been an absolute delight from start to finish (thank you Jessie!)."
• "The prep the vehicle had undergone was second to none; it really did look brand new!"
• "The car is in great condition, nice and clean inside and out (including the engine bay)."
• "I got an online quote to sell my 8 year old car. The quote was substantially more than the dealer had offered."
• "I picked up my car on the 15th September 2023, my first impressions were excellent with the customer service but then it went downhill rapidly."
• "From their attentive customer service to their welcoming atmosphere, Cazoo has set a new standard in the realm of used car dealerships."

Cons:

• "Unfortunately a poor customer service experience. Whereby my wife who was purchasing the car was spoken to minimally."
• "DO NOT BUY FROM CAZOO. This company is a disgrace. Collected a car from them last Saturday, tried to mention the cleanliness of the car."
• "The car had considerably more damage than the very limited photos."
• "went to pick up my new car yesterday and the alternator had gone and the car had died."
• "I picked up my car on the 15th September 2023, my first impressions were excellent with the customer service but then it went downhill rapidly."
• "Awful customer service - everything is fine when buying and collecting your car, it's when there's a problem with it that things go wrong."
• "The worst experience I’ve ever had purchased a car had it 4 day a clutch went in it thay had it 2 month whrn it was ready go to the garage they forgot about it and missed my appointment."
• "Highly disappointed that you sell cars that are not even road worthy - since I bought this car, had so much faults."