JCT9 Reviews Summary

Customer Service

Pros:

• "Jim, David and Ben could not have been more helpful and accommodating."
• "The young chap Daniel who works there is extremely helpful even picking us up from Windsor station to collect our car."
• "The customer service was brilliant and the purchase on the Friday was seamless with the help of David and Dan."
• "Jim has gone out of his way to make the whole process of selling my vehicle effortless."
• "Their response to my continuous stream of emails was second to none. Nothing was too much for them."
• "The team was brilliant from start to finish, always available to answer my questions."
• "All the staff I dealt with were very helpful, and they went out of their way to ensure I got a warranty that fully covered all the electrics and the petrol driven range extender."

Cons:

• "Stay on your guard if buying from this dealer."
• "Unbelievably poor service, especially considering I was a serious buyer."
• "Please stay clear as they sell cars with problems and then don't wish to fix them."
• "David made so many false promises and excuses about the faults with the TPMS, the boot and parking sensors all caused by jet washing."
• "I called this company to inquire about a Porsche Pamamera that they have advertised on Autotrader. Both times I called the representative listened to me talk and then hung up the phone."
• "After my fathers dealings with this company I think it’s only fair to let everybody know the kind of people you are dealing with at Jct9, steer well clear."
• "David who sheepishly admitted he had sold the car for more money."

Car Quality

Pros:

• "The car is superb, virtually unmarked and a testament to the sort of cars Jct 9 strive to supply."
• "I find the cars are the excellent condition and every mechanical part is checked before delivery or collection."
• "Everything on this 10 year old car looked brand new, and the small things that needed changing to bring it up to being perfect, Jim and David had already taken care of."
• "The car was immaculate when I collected it."
• "The car looked and drove like new when I left the showroom with a big happy grin on my face."
• "The car was prepared to the highest standards not only from outside, there was a huge bill of things being done to achieve best possible state of it."
• "The car was in excellent condition as described and was immaculate inside and out."

Cons:

• "Over 3 months later the warning light for the wheels was eventually repaired and now other faults have developed."
• "When driving off my newly purchased car, it came out with an error message, the guys took the car back and fixed it at their trustee garage within a week."
• "During lockdown, about a month later, found that the car had an issue with suspension from the previous owner."
• "The car was flashing a warning light for the pressure warning system in the wheels."
• "Lies on the purchase document and warranty documents."
• "David said this along with a cracked windscreen would be fixed prior to my return so I left a deposit for the vehicle."
• "Great customer service today thanks to David or Jim letting me sit behind the wheel of the Jaguar f type r."

Company Integrity

Pros:

• "Jim and David have the most honest sales approach I have ever come across when buying a car."
• "Professional and honest, two of the biggest things most car dealers are lacking in, Jim has these in abundance."
• "Jim and Dave are real gentlemen, true to their word, extremely helpful and honest."
• "They approached me, having seen the vehicle advertised and made a sensible offer put forward politely while showing a genuine passion for the car."
• "Sold my Porsche Panamera to JCT9 Cars excellent communication, easy transaction, agreed price payed in full."
• "Very transparent throughout the process and were quick and efficient with the logistics of delivering and handing over the car."
• "Jim was a pleasure to deal with, extremely polite and professional."

Cons:

• "David made so many false promises and excuses about the faults with the TPMS, the boot and parking sensors all caused by jet washing."
• "David knew my fathers situation and preyed on that."
• "David who sheepishly admitted he had sold the car for more money."
• "Lies on the purchase document and warranty documents."
• "Please stay clear as they sell cars with problems and then don't wish to fix them."
• "After my fathers dealings with this company I think it’s only fair to let everybody know the kind of people you are dealing with at Jct9, steer well clear."
• "Great customer service today thanks to David or Jim letting me sit behind the wheel of the Jaguar f type r."

After Sales Support

Pros:

• "They offered to pay for that instead, which they did immediately without any quibble."
• "A few days after I took delivery of the car I received a text from ‘JCT9’ wishing me the best with my new car and to drive carefully in the rain."
• "Jct9 Continue to surprise, me, excellent service support, way beyond my expectations."
• "They really care about their reputation and want the car to be totally sorted out by the time they give you the keys."
• "David offered to collect the car, replace the battery and return the car to my home despite it being a 4 hour round trip."
• "The team assisted with the warranty claim and checked in regularly to make sure everything was progressing well."
• "They don't forget you when they sell the car to you and have been very kind to answer any question or support, even a month after."

Cons:

• "Over 3 months later the warning light for the wheels was eventually repaired and now other faults have developed."
• "When driving off my newly purchased car, it came out with an error message, the guys took the car back and fixed it at their trustee garage within a week."
• "During lockdown, about a month later, found that the car had an issue with suspension from the previous owner."
• "The car was flashing a warning light for the pressure warning system in the wheels."
• "Lies on the purchase document and warranty documents."
• "Please stay clear as they sell cars with problems and then don't wish to fix them."
• "Great customer service today thanks to David or Jim letting me sit behind the wheel of the Jaguar f type r."