Dobbies Garden Centre Stratford upon Avon Reviews Summary

Cafe and Food Options

Pros:

• "The cafe inside has good options of coffee and some lovely cakes like blueberry, carrot, coffee, triple chocolate."
• "The cafe serves up lovely hot/cold snacks and a variety of drinks."
• "A nice cafe for light lunches, teas and coffees and cakes."
• "We particularly liked the Waitrose section. We also enjoyed a delicious lunch in the cafe."
• "The cafe always used to be great....plenty of selection, good coffee and fairly good service."

Cons:

• "Had lunch in the café which was okay but I couldn't recommend the vegan sausages, they were edible but little more."
• "The only thing that lets Dobbies down is the time it can take a long time to queue to place your order in the cafe sometimes."
• "We were going to stop for lunch, but there was a long line waiting, and we could not find a table that had been cleaned."
• "Tables covered with dirty pots, it was difficult to find a clean one."
• "In the cafe their coffee machine was out of action and it all seemed a bit disorganised."

Plant and Garden Product Selection

Pros:

• "The place has a nice variety of plants and they are very high quality."
• "Always a good range of house and garden plants right throughout the year and roses for many occasions."
• "The range of plants on sale is fairly good. All reasonably priced."
• "First time there and I bought a lovely selection of pansies and impatients that seem to be lasting. Good quality flowers."
• "Really impressive garden centre with large indoor and outdoor section, including plants, pet accessories and garden furniture."

Cons:

• "Some plants needed watering as they were still at full price but looking drought ridden."
• "A little bit disappointed. Also in the cafe their coffee machine was out of action and it all seemed a bit disorganised."
• "Visited for lunch (outside dining). Unfortunately, I've had to reduce their star rating as hot food is now, hit or miss or even not available."
• "Typical dobbies! Real wide array of houseplants although I was mainly coming in to have a look at the orchids. Unfortunately, they only had two selections, both of which were a bit too overpriced for what they were."

Customer Service and Staffing

Pros:

• "Karl was so accommodating and even though they were so busy he was so helpful."
• "Excellent customer service from the staff in the cafe and garden centre."
• "Staff went out of their way to help us. They have a collection point for old plastic plant pots that then gets collected by a company and recycled into new pots!"
• "The staff member that helped me today was absolutely lovely and very helpful."
• "The staff were friendly and helpful. I enjoyed the restaurant."

Cons:

• "Tables covered with dirty pots, it was difficult to find a clean one. Two bowls of soup took nearly half an hour to appear. Shortage of staff appears to be the problem."
• "I would give them 5 stars but the problem that they have is not enough staff to work the canteen we had to wait almost 45 minutes."
• "Ignorant, rude lady serving on check out till at 4.45pm today. She could have told us to go to next till but didn't and knew we were waiting while she kept chatting to someone."
• "Staff went out of their way to help us. They have a collection point for old plastic plant pots that then gets collected by a company and recycled into new pots!"
• "A couple of staff members were unprofessional with one talking to another member of staff that she thought the garden tools were expensive!!"

Facilities and Accessibility

Pros:

• "There is also a soft play where kids can play while you grab something to eat. It was clean and quite good for baby and toddlers."
• "The cafe serves up lovely hot/cold snacks and a variety of drinks. There is a small soft play section for small children and the centre is also dog friendly."
• "Really impressive garden centre with large indoor and outdoor section, including plants, pet accessories and garden furniture."
• "Dobbies garden centre is great. Amazing selection of plants and a good selection of other shopping experiences."
• "The centre is well laid out with plenty of space. Everywhere was really clean and tidy as well as having a large carpark."

Cons:

• "The only thing that lets Dobbies down is the time it can take a long time to queue to place your order in the cafe sometimes."
• "We were going to stop for lunch, but there was a long line waiting, and we could not find a table that had been cleaned."
• "Tables covered with dirty pots, it was difficult to find a clean one."
• "What a disaster! I appreciate that building/renovation work is in progress but it's like a building site!"
• "The ladies loos were clean but shabby with missing fitments."