Earlswood Garden & Landscape Centre Reviews Summary

Staff and Service

Pros:

• "Always a pleasure visiting this garden centre, knowledgeable staff plenty of choices."
• "Great friendly & helpful staff, the place & its plants are immaculate."
• "All the staff are very helpful, friendly & very knowledgeable!!"
• "Staff were super helpful when I asked questions."
• "Everyone was very knowledgeable, helpful, and genuinely interested in the customer."
• "Staff are always pleasant and food comes quickly."
• "The staff member who helped us let me pick the rocks I needed."

Cons:

• "When I raised my complaint, I’ve forgotten the gentlemen’s name but I believe he is their main chap had no remorse or sympathy."
• "When I called to complain they hang up."
• "There's a lot of plants and products for all your gardening needs, most staff there are polite and friendly with the exception of one which was very unhelpful and dismissed me despite being told by other staff members we order certain products in."
• "However, today I was served by Rachael who conducted a conversation with another member of staff whilst serving me, which I thought was very rude."
• "Staff need lessons in customer service."
• "Lack of helpful staff."

Products and Selection

Pros:

• "Their selection of plants is diverse and accommodating of most of you usual needs."
• "This garden centre is brilliant the plants are amazing if you want good plants this is were to go."
• "Great selection of plants and garden equipment available, it was good to see a lot of Independent traders selling their products."
• "A massive place with everything you could possibly need for all your gardening and landscaping projects."
• "They sell everything you need for garden requisites."
• "They carry a vast array of stock at really good prices; gardening stuff, timber, fenching, outdoor paints, tools etc."
• "Amazing range of plants and garden supplies."

Cons:

• "Bit of a jumble sale of a place with bits everywhere and ad hoc sole traders scattered about."
• "First impression it looks like a builders yard not a nursery then the plants are furthest away from the front door."
• "Plant quality mediocre."
• "I also didn't see any vegetable plants or fruit plants apart from one tomato plant."
• "Ridiculously overpriced items."
• "Not that much useful garden stuff though."

Facilities and Layout

Pros:

• "Nice garden centre, easy to find. Better than some other garden centres as fairly quiet and no unruly children being allowed to do whatever and run around."
• "The layout of the centre has been well worked out making the whole visit well worthwhile."
• "Parking can be at a premium at times but there is plenty."
• "Excellent parking."
• "Free parking, clean toilets."
• "The lay out is single level making it very accessible for mobility aid users."
• "Good parking facilities - occasional interesting events offered."

Cons:

• "However as im currently on crutches i couldn't see any wheelchairs by the entrance as most garden centres have."
• "If I could make a suggestion it would of liked the exit clearly marked as a few people were heading towards the entrance myself included."
• "It was a very windy day. Everything had been blown over."
• "Appalling cafe (dirty) and staff (won't even reheat your sandwiches or samosas)."

Customer Experience

Pros:

• "Very impressed with the speed of delivery."
• "Visited for the first time today and was very impressed."
• "My partner an myself visit here regularly, the last two visits I was extremely impressed with how the spring plants where presented, in colour schemes, which I love after working as a merchandiser, good choice of david austin roses."
• "Really only went in for a cuppa and a cake in the café. Surprisingly quiet for midday. Very enjoyable."
• "Lovely well laid out shopping experience."
• "Food was lovely & the cakes are amazing! Reasonable prices."
• "Excellent service with turf placed in my boot for me and easy to unload at home."