Hollywood Bowl Bolton Reviews Summary

Staff and Service

Pros:

• "The staff were very friendly, helpful and informative."
• "Staff are friendly and polite there a credit to the company."
• "Staff are friendly. I made the leader board yesterday with 4 strikes!"
• "The staff were excellent, really friendly and helpful."
• "All staff were very friendly and welcoming."
• "The staff are really friendly too and the pins wouldn't go down and a member of staff immediately came to help us out."
• "Staff are friendly and helpful had a fab time."

Cons:

• "Pre booked a lane and wasn't ready when we arrived."
• "No attendent in site."
• "We were waiting to be served at the main desk for a good 5mins before we went to find someone."
• "Definitely book. two and half hrs wait."
• "We waited 20 mins for a drink and by the time it came we had pretty much finished our game."
• "Says online close at 11pm we was refused entry at 9:50 because the women clearly wanted to go home."
• "Called in today and had to wait at reception for a full ten minutes before staff returned."

Facilities and Cleanliness

Pros:

• "Clean, and you could see staff cleaning lanes as soon as guest leave, so keeping up with hygiene which was great to see."
• "Everywhere was clean and tidy, we will definitely be returning."
• "This place has COVID in the forefront of their minds with plenty of sanitizer stations on each lane as well as at the entrance."
• "The area is super cleaned after each session and even the bowling balls are cleaned."
• "Lovely clean and fresh environment."
• "It's very nice, clean and modern."
• "The Bowling experience we had was brilliant and the lanes were well maintained."

Cons:

• "The facilities are what let's this down, they were unclean and in a state of disrepair."
• "Upon arrival we found that about 30% of machines had signs saying the games were out of order."
• "Hardly any of the balls will Bowl straight they hobble and randomly veer off path."
• "The bar and tables area was filthy, sticky tables with regurgitated food and general rubbish everywhere."
• "I walked into the restrooms and an awful stench was in the air as if they hadn’t been cleaned in at least a few weeks."
• "The arcade could be a little better and cheaper."
• "The pins are on strings here now, affects play."

Value and Pricing

Pros:

• "We had a lovely time bowling. Good value for money."
• "This deal is really good value for money and gives you 25% off each game."
• "Food is fairly basic but tasty, and not too expensive."
• "The food and drinks range are simple but cost effective and decent quality at the price point."
• "Good value for money and Great decor."
• "Bowling was great and seemed well priced compared to other bowling places."
• "It's really good fun and a fair price."

Cons:

• "For 1 game be sure to have a pocket full of money not a cheap doo."
• "Heavily overpriced, paid £10 for 1 game!"
• "Food and drink over priced, and for the money you pay to bowl, it's finished in no time at all."
• "Drinks are very expensive which I guess is to be expected in venues like this."
• "The only thing is I find the prices wayyy too high for what it is."
• "Nothing against Middlebrook Hollywood Bowl but I've just had a bill from my network provider that states it cost me £8 to make a 10min call to book a session."
• "I Spent £50+ On bowling for 4 adults and a 3 year old and another £11+ on drinks and I honestly feel like the whole event was a waste of money."

Booking and Wait Times

Pros:

• "Great morning out, easy booking, great customer service."
• "Booked online which was nice and easy."
• "Very easy to book online and when you turn up its all set up for you."
• "We were quickly put on our lane and with the pre booking online our names and lane preferences were all ready to go."
• "Had a fun time, we arrived early but was given a buzzer for when our lane would be ready."
• "Easy to book online, staff super friendly and tasteful decor."
• "We received an email offer for Halloween weekend and decided to go with the kids."

Cons:

• "We enjoyed the bowling, but had to wait 25 minutes later than our booked time slot."
• "Definitely book. two and half hrs wait."
• "Website showed multiple available slots for bowling so didn't think there was a need to pre-book... to be told by the c*ck behind the counter that I couldn't have a lane for almost 2 hours."
• "We booked party package few years ago but was not good at all though we went for top package... No apologies or refund."
• "Tried booking online as it said there were lanes available but when I followed the links it kept saying fully booked."
• "It was a little bit chaotic. We'd pre booked but only got to our lane 15 minutes late as the staff seemed to prioritise the queue of people that hadn't!"
• "Tried booking a 'kids offer' online but it kept glitching so tried to phone to book."