Tenpin Rochdale Reviews Summary

Staff Service

Pros:

• "Staff are always helpful and friendly even when they looked rushed off their feet."
• "the staff are great very happy and polite,"
• "The service is good and the staff are friendly."
• "The manager and the other 2 girls was fantastic they went up and beyond to make us feel welcome."
• "Every single member of staff went above and beyond trying to help and was friendly throughout."
• "The staff is incredibly friendly and accommodating."
• "The staff are lovely, helpful and cheery."

Cons:

• "no member of staff came up or wrote a note saying laser quest wasn’t open!"
• "Staff have no idea what they are doing."
• "Rude staff (short brown hair front desk) first time bowling and first time won't be returning to an establishment due to this particular member of staff being dreadful with customers."
• "I was shocked and disappointed at the rudeness of the staff especially the lady at the desk who didn't have a clue what was going on"
• "The staff tried to take my sons bowling ball for another customer."
• "Very very poor staff it's like there in their own click."
• "the rude and disrespectful lady said I will get someone over in a minute"

Facilities

Pros:

• "This place is great!!!! Especially for the kids."
• "Nice little arcade area and a lazer tag."
• "The place has a fair bit of arcade equipment, fun games, a couple of pool tables, and an air hockey table."
• "It's wheelchair accessible and has public rest room facilities."
• "The facilities are top-notch, and there's so much more to enjoy here."
• "Great place for Rochdale and always updating things to make it better."
• "The bowling facilities were excellent."

Cons:

• "The disabled toilet was a horrible experience."
• "The toilets were grubby, unclean with rubbish on the floor."
• "Toilets were a bit ropey."
• "Toilets were filthy and stank."
• "Only one out of three of the ladies toilets suitable for use."
• "Needs a bloody good cleaning! Our lanes/drinks/seating area had drinks spilt on floor and table tops."
• "Bowling lane are not smooth as it should have been looks like service not been done since it’s build."

Food and Drinks

Pros:

• "Food was delicious and good quantity."
• "The food was good and the beer is nice."
• "Our game ends and we sit down for the food we ordered... a very fresh burger and chips arrive with an apology from a different server and very friendly she was Jordon."

Cons:

• "Ordered food during visit which was ok, chips were slightly overcooked though."
• "The food is not, we went for the family bowling with food of which none of us ate, the burgers are poor and the chips not much better."
• "Long waits food is terrible and highly overpriced drinks snacks."
• "The lager was flat and when I told the staff they didn’t care just said that’s how it is and it’s been like that for a week."

Value for Money

Pros:

• "Prices of game and drinks were reasonable."
• "They do have good prices here."
• "One of the best days of the week to visit the facility is on a Tuesday as bowling and drinks are half priced."
• "We got a deal for 1 game of bowling and a burger deal for £5 which is an absolute bargain."

Cons:

• "Bowling is overpriced."
• "The price is higher than other Tenpin location that I visited."
• "not a good place to go for a serious game, wasted £22.00 on two games"
• "our lane broke 3 times in 2 games"

Entertainment and Activities

Pros:

• "Other than bowling we also have laser combat known as Sector Seven, if you are bowling the price for laser is just £3 per a person."
• "The new system is amazing, no need to rent a pair of 'already used' shoes, with the lack of hygiene, you and yours can play with your own shoes perfectly well."
• "Scoreboards updated which are easy to use."

Cons:

• "the arcade machines should be in a separate area so not encourage you for children to gamble."
• "The bowling itself is pretty worn down in all honesty. Quite a few of the balls are pitted and have flat spots."
• "Main issue was the balls they are well past it."
• "Lanes need servicing as the side guards didn't work for the kids and the bowling balls were really poor quality and in need of change."
• "our lane didn’t even work, it kept skipping our goes and turning itself off"
• "the lanes are always breaking down, resulting in missed scores"
• "No organisation what so ever!!!"

Customer Experience

Pros:

• "Really enjoyed myself here today."
• "I had a fantastic time at Tenpin Rochdale!"
• "Tenpin bowling Rochdale was a fantastic experience overall."
• "All in all the place just wants everyone to have fun and a good time."
• "Really enjoyed it here, got sorted and put on a lane really soon after arriving."
• "Clean and tidy during my visit kids enjoyed it."

Cons:

• "no member of staff came up or wrote a note saying laser quest wasn’t open!"
• "not many staff around the only good thing was we asked for our money back and got it but not a great time"
• "We also felt rushed due to other families waiting for the lane stood behind us while we were still playing."
• "What we thought was going to be a good family night turned out to be a joke."
• "I will not be going back there until it is sorted out Spoiled our night thanks"
• "Was disappointed that there wasn't really anywhere to put food and drinks."
• "Horrible customer service, after an hour of being there, then told I had to 'sign in'."