Kent Motoring World Reviews Summary

Vehicle Quality

Pros:

• "The car is very reliable and still going strong with no major issues!"
• "The vehicle I chose looked good on the forecourt, when it came back from the garage after being checked over pre sale, it looked 100%."
• "Bought an Audi A8 from these guys a few weeks ago and it was great."
• "The car we bought was a fantastic deal, and the admin fee is really reasonable for covering the HPI Check and 3months warranty."
• "I recently brought my Mercedes from this dealers and couldn't be more happier."
• "The car is in great condition for its age, I went over it with a tooth coombe as im like that, crawled underneath and over the top."
• "Bought a car from Kent Motoring yesterday which is absolutely immaculate inside and out, so the decision to buy was very easy."

Cons:

• "Bought a car back in April and it has so many problems I should sell it for spares and repairs as repair costs mount to more than its worth."
• "I bought a BMW and within a week I had 4 different problems."
• "He later found that the Turbo was broken, which he was not advised of by the trader at the point of sale."
• "After starting the car and running for a few minutes it started leaking oil fairly consistently and there was white smoke coming from the exhaust."
• "The body work was covered in scratches as were the wheels, the door card on the drivers door was ripped and there was an oil leak."
• "Further investigation revealed an oil leak that had covered a lot of the lower engine components and auxileries in oil residue."
• "Bought a car 5 months ago, the gearbox has broken and clutch is done for."

Customer Service

Pros:

• "Excellent service here from Wayne and Henry. Couldn't be more helpful."
• "Friendly and honest people."
• "Wayne was incredibly helpful during the process and I have been very impressed with the service provided."
• "Sean explained all the documents showed all the service history and everything went very smooth!!"
• "Henry was very polite and friendly."
• "The salesman Myles made me feel very comfortable was very helpful and answered all my questions."
• "The staff were friendly, professional and nothing was too much trouble."

Cons:

• "Apart from the owner whose attitude to his customers is terrible, the rest of the blokes working there were Ok."
• "Definitely would not recommend this company."
• "HOW VERY RUDE!!! We could not believe it."
• "An absolute joke of a company."
• "AVOID THIS BUSINESS - Surprised they are still in business."
• "Absolute awful customer service."
• "This is the where they became extremely rude and unhelpful."

Sales Process

Pros:

• "No pressure from the young lady on shift at all."
• "I would recommend this place to anyone looking for a quality motor and a first class customer care team."
• "I will definitely come back for my next car."
• "I was able to purchase my BMW hassle free and it was a very pleasant experience."
• "We decided to buy it there and then and the process was simple, no silly questions, no pushyness, nothing."
• "They take you through all the paperwork, and they seem happy enough to sort out a sensible deal to get you in the car you want."
• "Straight forward, open approach. No 'pressure selling'."

Cons:

• "I asked the salesman, if that what you call him to test drive the car only to be told by a young whipper snapper who has no idea of how to speak to customers, that I needed to agree to buy the vehicle 'in principle' before I could test drive it."
• "I was interested in 3 cars but only allowed to test drive one (test drive was a 3 minute drive) and the cars were not advertised in full detail."
• "The dealer is a con should of told us we do not do test drive Avoid at all cost."
• "After viewing and noticing damage not described on website I tried to decline and was told my deposit wouldn't be refunded."
• "Avoid this dealer. The dealer is a con should of told us we do not do test drive Avoid at all cost."
• "The real problems came the next day when we noticed a huge fault."
• "Terrible customer service! Completely wasted my time driving 60 miles to view a car that was already sold!"

After Sales Support

Pros:

• "First thing I have to say is that customer service is 2nd to NONE!"
• "I would highly recommend. Thanks again Myles!"
• "He was very helpful and helped sort the original issue of getting the car fixed."
• "My service went to plan and I just can’t fault it."
• "The garage were very helpful guiding me through the warranty process and we were able to rectify the issues quickly and easily."
• "Great communication and friendly staff."
• "Would highly recommend this garage!"