"Worked with James and Andy for a long time now and I can safely say they are two of the most professional and courteous people you’ll meet."
"Andrew and James were both very professional, the car was as described."
"Brilliant service, low pressure and understanding of my situation."
Cons:
"Please pay attention to the amount of detail that this review will receive in its response. As I have said, the owners of the place are very decent, I just can’t work out why the car was so bad."
"Bunch of con artists, car starting messing up after a few weeks didn't know the law about used cars."
Customer Service Experience
Pros:
"From start to finish the customer service has been excellent, Andy was extremely helpful to the last detail."
"The best experience I have ever had buying a car. No pressure to buy, polite and happy to answer any questions."
"Recently bought a vehicle and can't say enough positives about the service I received. Staff were very welcoming and transparent."
Cons:
"It is still time to apologise and reply with the honest answer."
"These guys you'll make you feel like you are to blame all the way. Pathetic bullies really."
Vehicle Quality and Condition
Pros:
"Bought my R56 Cooper S a few months ago now and has been brilliant, can’t thank the guys enough and they were brilliant with sorting a few things with the car prior to purchase."
"Bought a car for my son over 300 miles away from home, they gave us a detailed video, and delivered the car."
"Love the new car."
Cons:
"Even after the bank has fully refunded us because they have agreed that Andrew James was at fault, they are still saying lies after lies."
"I bought a car from these guys when I bought it looked good the next day the car was faulty in many things it has costed me 2000 pounds to fix a 5000 pound car."
Finance and Pricing Options
Pros:
"Couldn’t recommend buying a car enough, great selection of cars and finance options to suit all budgets and credit profiles."
"Everything was explained in detail regarding the process and my finance options as well as a 12 month warranty."
"Can't fault this place at all, Andrew and James went above and beyond to make sure I got the car I wanted even with my bad credit."
Cons:
"Bunch of con artist, car starting messing up after few weeks didn't know the law about used cars, that you can take back in first 6 months, only come to know after few months called these clowns and they told me there no such law, and can't help."
"Condescending individuals!!!!! God forbid you'll have a problem car, these guys you'll make you feel like you are to blame all the way."
Aftercare and Warranty
Pros:
"Bought a car for my son over 300 miles away from home, they gave us a detailed video, and delivered the car. A problem then occurred with the car, they covered the cost of the fix and transport including a courtesy car."
"Bought my R56 Cooper S a few months ago now and has been brilliant, thankfully haven’t had to use the 1 year warranty they offer."
"The car came with a new MOT full service and a years warranty."
Cons:
"Even after the bank has fully refunded us because they have agreed that Andrew James was at fault, they are still saying lies after lies."
"These guys you'll make you feel like you are to blame all the way. Pathetic bullies really."