"John was super reassuring and helpful, not pushy but knowledgable and we felt in safe hands and reassured."
"John was polite, and informative and even stayed late so I could pick my vehicle up after I finished work."
"John Hanna who was exceptionally professional. Outstanding customer service; well done."
"Amazing customer service, John is great and helpful every step of the way."
"The customer service John provided was outstanding and the whole experience was trouble free and quick."
"John was very welcoming and helped answer any questions I had."
"John is very professional without any sales pressure."
Cons:
"I wonder whether David at the legal team would respond to a male customer in the same manner."
"I had to fight with Ebbsfleet and get very distressed on the phone on the side of the M11 before Gavin took over the matter."
"I was given a range of values for the car over the phone, and there was an attempt to go below this when I arrived."
"I had to have another argument with the garage to get them to agree to come and collect the vehicle."
"The car faults again, same symptoms, same issues, same argument."
"I was accused of doing 'substantial' mileage (6000 miles) which had caused the ongoing symptoms."
"However, sadly, 4 days after purchase I broke down in the rain on the M11."
Car Quality
Pros:
"Every car was spotless will definitely use again."
"The car itself was prepared to an extremely high standard, spotlessly clean inside and out."
"The cars themselves there are absolutely spotless and everyone was honest and genuinely helpful."
"The car was exactly as described, immaculate condition."
"The car was exceptionally clean and well cared for."
"The car had been fully serviced and comes with a great 6 month warranty."
"The car I bought was in immaculate condition-really pleased with it."
Cons:
"Took the car home and few days after engine light on."
"The vehicle then faulted again a few months later breaking down a second time."
"After collection we noticed a problem with the gears."
"I am left with a vehicle I paid nearly 10 grand for, which has been faulty since purchase and still faulty."
"Just thought I would make people aware that for most standard cars, if a tyre needs replacing they will use part worn tyres."
"Bought a fantastic Citroen Cactus but when it was delivered in the bright sunshine it became apparent there was a scratch on the back."
"I have owned the car for a couple of months now and have had no issue's with it other than apparently a known Jag issue with some water ingress into the boot."
Professionalism
Pros:
"Very professional service and would highly recommend for anyone looking to buy a second hand car."
"John Hanna was nothing but really professional and down to the smallest detail to make sure the buying process of completing our transaction really was as smooth as you can get."
"John especially stood out as I was primarily dealing with him and squared me away on various parts of the sale."
"John is very friendly and not pushy at all and nothing was too much trouble."
"John Hanna, was the most professional car dealer I have ever met."
"John is so professional and knows his stuff."
"The best car buying experience by far that I have ever had and their after sales care is phenomenal."
Cons:
"Sales approach is very unforgiving here, sale fell through over a spare key not being present."
"Zero negotiation on the new purchase - which wasn't even taxed - with no willingness to offer to do so - even for £30."
"Well not a very good experience for us. We found a car of our dreams, the finance went through got all excited to be then told we are too far away please state in your advertisement this very disappointed."
"Unfortunately we didnt end up purchasing a car due to my own preferences."
"My feedback is that he should be more open to realistic concerns and work with customers a bit more."