Marshams Garage & MOT Centre Reviews Summary

Customer Service

Pros:

• "Just great after sales service which I find as important as the car itself."
• "Tyrone made the experience very easy and am highly delighted with the purchase."
• "Trish the lady on the service reception desk was very friendly and efficient when I arrived which made the experience for me a whole lot easier."
• "James dealt with my purchase, nice friendly guy, nothing too much trouble, very knowledgeable about the vehicles which was a big help."
• "Exceptional service, Darren is very friendly an makes you feel very at ease, all our needs were dealt with without fuss an very happy with the car."
• "Dealt with Rupert from start to finish and couldn’t meet anyone more pleasant."
• "Matt was absolutely amazing helping me navigate purchasing my car."

Cons:

• "Low life degenerates fooling me, a 17 year old for £100 of my birthday money."
• "One of the worst sales conversations I have ever had the distaste to have with a company."
• "Not interested in selling a car out right unless I took out finance or extended warranty!"
• "These guys want you to pay £100 deposit just to view a vehicle.... It's not safe - It's ludicrous."
• "Phoned up to ask basic information questions on a vehicle we wanted to purchase and we were hit with objection after objection and negativity after negativity from the sales executive."
• "Cars aren't a bad price but hard sell tactics make the whole experience unpleasant."
• "The sales people are... Sales people, the typical kind who care less about you than how much money they get from you."

Vehicle Quality

Pros:

• "Large selection of cars in excellent condition."
• "Bought a lovely BMW 15 months ago and I am extremely happy with it."
• "The car itself was very good value and was presented very well."
• "Car was in perfect condition, and for a fair price."
• "The vehicle purchased was as described to the letter and the service was superb at the point of collection."
• "Today on collection/viewing it was presented in immaculate condition."
• "The show room is impeccable and the cars are valeted to a standard that makes them look as when they came first out of production."

Cons:

• "Just bought a car but have a feeling we have duped they really push products on you it came with service and MOT but on drive home from collection the indicator did not work and the headlight was out should not have passed MOT."
• "Noise still coming from car to this day which was denied (not heard) by Marshams."
• "The day we bought it my husband drove it home and the engine light went on the highway."
• "Unfortunately, yet again today we received our car full of ashes and the smell of smoke."
• "Got sold a car and told I was the 2nd owner and that it had never been damaged. A few DAYS after being sold the car things started going wrong."
• "I recently bought a car and they told me that the bodywork was in good condition, but the car was all repainted(poor quality)."
• "I was sold a used car by this garage and the gearbox seized up just 2 weeks outside the 3 month warranty period!"

Facility and Management

Pros:

• "Marshams are both very professional at servicing and selling cars."
• "Showroom clean and tidy, well organised to protect against Covid 19 with screens, good signage etc."
• "I've been going to Marshams for several years, always friendly service, very reasonable charges."
• "My car was recently in Marshams fantastic 5 star service from Tricia and the service department kept updated at all times, reasonably priced and friendly service will be recommending them to friends and family."
• "A 5 star service provided by Daren."
• "I don’t usually post reviews but genuinely had a great customer service experience with Marshams."
• "Hassle free and much recommended."