Strood Motor Centre Reviews Summary

Customer Service

Pros:

• "Brent came to review and collect our car today. He explained the whole process from start to finish really well."
• "Brent was so lovely, patient and understanding throughout the whole process."
• "Really happy with the car."
• "Brent contacted me to arrange collection and dealt with everything in a very professional way, and made the sale smooth and easy."
• "Staff were really friendly and approachable and not pushy at all."
• "Brent from Strood Motor’s was very pleasant and efficient. Once the sale was agreed the funds were in my account within minutes."
• "Exceptional customer service from Russell and Vince at Strood."

Cons:

• "Sales staff not interested in negotiating prices."
• "Sales staff generally uninterested in actually interacting with the public, as the reviews allude to; there are better alternatives out there."
• "The salesman was pushy and abrupt."
• "Very bad service bought a car of them and they gave me a replica Volkswagen key."
• "The cars where dirty and staff seemed disinterested in me as a customer."
• "The attitude of staff is terrible didn't even want to talk about setting up a deal for the car."
• "Sales men don't care about the customers at all or their cars just about filling their pockets."

Pricing and Fees

Pros:

• "Gave me a very fair price thereafter and money was in my account as soon as I signed the document."
• "I can say I got a great car for a fair price and a fab experience."
• "While the final price was reduced from the original offer post physical inspection, I still felt fairly treated."
• "Honest and open about the car and a reasonable price."
• "The price for the car was very reasonable."
• "Got a decent price for the car and I thought the assessment was fair."
• "They gave me a good part exchange price against my old car."

Cons:

• "I was informed that I would need to spend an extra £600 for a service, MOT, warranty and indemnity."
• "Disgraceful service - Drove 50 miles to look at a car priced at £6795. Once I said I was interested the price changed to 7500."
• "Looked into buying a car from here, and like others they just add massive fees on top to try and rip you off."
• "The dealership will not allow you to purchase a vehicle unless you add another £500+ for the 'Basic Care Package'."
• "So Strood Motor Company does charge you (£500 in my case) for a warranty which may or may not be worth the paper it's written on."
• "First thing is first the screen price is a scam, it ain’t the screen price if your looking to buy a car then have another £450 onto it for a service and advance hpi check, and Warranty what I’ve heard from a few people is they make it hard work to get the problems sorted if there is one."
• "£150 admin fee was charged on all cars, very misleading as this is not optional."

Vehicle Condition and Quality

Pros:

• "The van was prepared for collection as agreed."
• "Vehicle was clean and tidy."
• "Cars are coming with 6 month warranty, fresh MOT and low level of fuel in tank."
• "Was a really nice atmosphere and a good range of cars that all looked spotless."
• "They seem to have a decent selection of reasonably priced cars on the forecourt."
• "Their prices are pretty good."
• "I have bought two cars from here and have been very happy with both cars."

Cons:

• "Beware, not all is what it seemed."
• "Our garage informed us that the break pads were paper thin."
• "The provided warranty didn't cover the issue despite our understanding at purchase that it would be."
• "So I turn up, ask to see the car, done so all tyres were flat despite ringing up before hand, test drove it, car was terrible!"
• "The test drive was not good to start off with as I could hardly reach the peddles due to the broken seat."
• "Coming up to a year my wife bought a Mazda 6 from this place! After a little while she found it out car has head gasket failure!"
• "Car looked good in the photos and on initial inspection, but when we sat in the car the drivers’ seat was broken."

Trustworthiness and Transparency

Pros:

• "Brent was a pleasure to deal with."
• "Absolutely recommend Strood Motors to everyone ❤️"
• "I received brilliant communication throughout and a completely transparent service, leaving no room for doubt."
• "Would highly recommend the company to anyone who wants a fair price and total transparency."
• "The staff are amazing people and I now won't buy my cars from anywhere else."
• "Professional, trustworthy and quick."
• "This problem was resolved under warranty."

Cons:

• "They only take cash or money transfer so they don’t get any comebacks."
• "Avoid them at any cost if you value your time and money."
• "Never again would we engage with this garage."
• "I would strongly advise anyone to avoid Strood Motors at all costs."
• "When the car went wrong they laughed and told me it wasnt under warranty."
• "Loads of hot air and fake statements from Brent to knock the price down."
• "It’s against trading standards to advertise a car sale price using misleading information."