JMV Cars Ltd of Gravesend Reviews Summary

Customer Service

Pros:

• "JMV and the team not only put my mind at rest and reassured me, the whole process was seamless."
• "Very friendly staff. Huge thanks to Jay and the rest of the team for a smooth process."
• "The staff were friendly and helpful and the whole experience was great 10/10."
• "JMV were great at organising a viewing and really helpful with all questions."
• "Jay Overy went above and beyond to answer any questions that we had."
• "Jay really was accommodating and helped us with our purchase."
• "Served by Jay, diligent really into his job, he invested his time to make sure I was satisfied before departing."
• "Great communication and service. I would definitely recommend."

Cons:

• "Never again would I buy from these again. Absolute nightmare from start to finish including aftercare."
• "The engine was running when I turned up to collect the vehicle, which I thought was strange."
• "I was sold a Mercedes advertised and confirmed by salesman with Full Service History. On receipt of paperwork on collection, Found that the last recorded service was TWO YEARS and 20,000 Miles ago!!!"
• "Absolutely shocking service! They have ripped my daughter off."
• "I would avoid. They bought my car in May, I had to ring several times to ask them to complete the relevant paperwork."
• "We have nothing but good words to say about our experience with jmr cars. Myself and my husband were made to feel very welcome and at total ease."

Vehicle Quality

Pros:

• "The car is lovely and was a sensible price, unlike some others we had looked at."
• "The car was exactly as described if not better couldn’t fault it one bit was in pristine condition."
• "I have had a great experience with this local dealership. They take care and pride in their cars in stock."
• "A simply fantastic car dealership. Everyone involved in the purchase were simply brilliant."
• "I can highly recommend JMV to anyone who's looking for a good honest dealership to buy a good honest car."
• "Great car so far and looks really smart."
• "Quality from start to finish. Love my new Mercedes, thanks guys."
• "Amazing car, amazing people, amazing price."

Cons:

• "I bought car from Mat, I did ask him if the car is in good condition, he told me 100 percent, but the car have problem with 5th gear, jump out."
• "Met Jay today to purchase a vehicle, well informed, quality service, didn't try to up sell further products 5 star, having owed the vehicle for 2 weeks I noticed problems."
• "I was sold a Mercedes advertised and confirmed by salesman with Full Service History. Found that the last recorded service was TWO YEARS and 20,000 Miles ago!!!"
• "Absolutely con artists in this place DO NOT BUY YOUR CAR FROM HERE brought a car it’s now 6 months I had problem the minute I left the with the car still not sorted any problem out."
• "Just bought a gorgeous black Suzuki Grand Vitara 3d from the lovely team at JMV cars. The car was in mint condition with all the necessary documents, FSH etc. Very clean and professional atmosphere 👌 100 % car dealership."
• "The bloke I dealt with was a very good salesman. But a car we ended up buying was very nice and clean I side and out but I was on a cat s and had no service history with the car."

After-Sales Support

Pros:

• "Thanks to Matt and the team for the excellent service, I bought my Discovery Sport on the 30.12.22, they sorted out all my financial requirements, took my part exchange, and everything was very smooth and efficient."
• "Thanks to Matt and the team for the excellent service, I bought my Discovery Sport on the 30.12.22, they sorted out all my financial requirements, took my part exchange, and everything was very smooth and efficient. Thanks guys!"
• "Had a great experience in purchasing a car. Mark is extremely helpful and made the whole process simple."
• "Great all round experience. Friendly and patient service in a great looking showroom. Car was perfect. Would highly recommend."

Cons:

• "I had a problem with a vehicle as soon as I drove it from their forecourt and returned it to them straight away."
• "Bought a car from JMV at the end of January. Drove all the way back to Oxford on the motorway and noticed the steering wheel was shaking when driving over 75mph."
• "Met Jay today to purchase a vehicle, well informed, quality service, didn't try to up sell further products 5 star, having owed the vehicle for 2 weeks I noticed problems with in days like parking sensors not working and also engine stop/start not working very poor attitude when I reported the issues."
• "I was sold a Mercedes advertised and confirmed by salesman with Full Service History. Found that the last recorded service was TWO YEARS and 20,000 Miles ago!!!"
• "Absolutely con artists in this place DO NOT BUY YOUR CAR FROM HERE brought a car it’s now 6 months I had problem the minute I left the with the car still not sorted any problem out."
• "Purchased a bmw 3 series 17 plate from this seller on finance just over 8 months ago. I have put just over 1 thousand miles on the clock and the vehicle now does not start."