Address: West Malling, London Road, A20, ME19 5PL, United Kingdom
Phone: +441634248638
Rating: 4.2
based on 581 reviews.
Customer Service
Pros:
"Donny was lovely through the whole process, very friendly, professional and not over bearing like some sales people can be."
"We found james to be very personable and polite."
"Visited big motoring world to buy our family car and had Joe as our salesman, Joe was informative, professional, detailed, knowledgable and clear."
"Our sales person Joe was extremely helpful and allowed us to have lots of time to think and discuss."
"Firstly we was greeted at the door felt like VIP which was a nice touch. Callum was amazing introduced himself a nice firm handshake."
"We drove away very happy with our new car within a few hours of purchasing."
"Thank you to all of the staff at Big Motoring World West Malling for such a pleasant experience and especially to Cameron B for my new family car."
Cons:
"The salesman who has less knowledge of cars than my elderly mother……the car we were looking at was filthy and covered with mould."
"Star knocked off for poor service on arrival. We had booked to see/test drive 3 cars and were 35 minutes into our appointment before we had anyone come over and speak with us."
"Sold my parents a faulty car £800 of work to be done. They owned the car for 24 hours before it broke down."
"They read through a script as quick as they can and all they want is your money."
"Avoid at all costs. Non existent after sales care. They dont want to know you if you have a problem."
"DO NOT PURCHASE ANY EXTENDED WARRANTY FROM THIS CONPANY! Not 'company' because they are con artists!"
"Wouldn’t give us any time to talk among ourselves, constantly trying to push finance and warranties."
Staff Competence
Pros:
"Dimitri Z. was completely professional, patient and transparent with me."
"Worked with Joseph at West Malling who was really knowledgable, friendly and made the purchasing an enjoyable experience."
"George was a great help today, he was very clear and precise explaining all the elements of the car and was very knowledgeable."
"Cameron J was an incredibly helpful salesman today! I got the deal I needed for my part - x and I drove away in my new car in a hassle free, timely transaction."
"We were impressed with the service we received from Jake from the start of the process to the end."
"James M was very friendly, approachable and helpful - we didn't really know what we were looking for and he helped us find the right car for our needs."
"Joe Kitts was patient, friendly and helpful."
Cons:
"Lovely lady rung me to do initial details… finance team promised a call back at 1600… no call back at all, or for the rest of the week…"
"Update. Unfortunately my partner was sold a faulty car. The next morning he went to go use it and it’s failed to start or move."
"Came for a test drive that we’d booked the same day, after a wait we were told that the car had actually been sold the previous day and was therefore never available to purchase."
"From the get go it’s not an enjoyable experience from the very unhappy receptionist to the salesman who has less knowledge of cars than my elderly mother."
"Shambolic service from start to finish."
"Disgusting after sales service. Damaged car, incorrect 2nd key, and they play games to delay responding or do not respond at all."
"Went there last Wednesday after work. A very unpleasant, stressful experience."
Facility & Process
Pros:
"The cleanliness of the whole place was good also. I liked that they had a children's room with toys and books and a TV with children's programs on for them."
"Great experience with the team. No hard sell and a friendly and warm environment."
"Really nice, friendly, efficient service from Mark, no hard sell but very informative and professional."
"It was a very nice place the kids definitely enjoyed it."
"Thank you Joe for making this experience such a good one and I will definitely recommend using Big Motoring World because of your service."
"The whole process from start to finish was smooth and overall we would be happy to recommend big motoring world to friends and family!"
"Perfect and wish I could offer more stars as she deserves them."
Cons:
"Unfortunately no option to have bodywork blemishes touched up before things like GardX ceramic coating - rather senseless to me."
"Also when the car was handed over it wasn't clean at all I had to pay for a valet service to get unit up to standard."
"The Argos of car showrooms. You are not allowed to browse round the cars. Cars are behind metal fencing."
"Avoid Big Motoring Company at all costs, car I picked up had incorrectly inflated tyres as I left showroom, all wiper blades worn out, missing decal on rear of car, broken parcel shelf, chipped windscreen, no 200 point check appears to have been carried out on this car."
"Can’t test drive the car unless you’re buying it."
"I would give 0 stars if I could! I booked a test drive yesterday evening for a blue Toyota CH-R, reg MK70 GKF."
"Traveled 3hr drive from home to test drive a Hyundai i10 N- Line EK21 RCF... Car would not start."
Product Quality
Pros:
"Spent quite a while trying to avoid big showrooms as often overpriced. Found a really decent Nissan Note here, fair price great condition."
"So far so good, just bought a Vauxhall Astra Elite Nav, lovely car & they were very helpful, the odd scratches we didn't notice due to the rain, but that's a given with any used car."
"Car as described and had a good test-drive."
"They have put four new tyres on but they are rather budget for the type of car."
"We're very happy with the service and our new car. Thank you James M and Happy New Year!"
"Another happy BMW returning customer."
"Extremely pleased with Big Motoring World.But the main positive aspect was Marius that was extremely professional and really went the extra mile to assist us finding the best vehicle for our needs."
Cons:
"Absolute disgrace, sell you paint protection and do it while you wait, this should take a day to do not an hour, they are conning customers out of their money."
"Watch carefully the alloys, most of them they are resprayed :) not really professional."
"Please stay clear from big motoring world, they are too big to treat their customers as individuals."
"Absolute bunch of clowns 🤡 Don't be fooled by the 5 star reviews and check the real ones, avoid this shady business and go to a real dealership"
"Shocking customer service! After being sold a faulty car that would in fact fail its MOT and is a danger to other drivers as well as ourselves."
"This company is beyond a joke when it comes to after sale care! The car I purchased developed faults after faults."
"Aftercare a shambles. Sold a focus with engine problems 5 months later, checks clearly weren’t done as they say."