Dexters Shepherds Bush Estate Agents Reviews Summary

Communication

Pros:

• "Good communication was key to the help we got during the sale."
• "Everyone there has been extremely professional, responsive and proactive in terms of marketing the flat above and beyond what the competition provided."
• "They have helped us by providing updated information with regards to the status of our rent application."
• "Very personal attitude and great communication."
• "Good communications will hopefully lead to a good result."
• "Communication was superb which helped build a strong business relationship."
• "Communication by email was exceptional, with speedy responses to all queries."

Cons:

• "The minute they will stop lying through their teeth and learn that scolding a customer is not best in service sector, they may stand a chance but in my experience not in a million years."
• "Parts of the process could be overwhelming and at times I needed the communication to be quicker and clearer."
• "I would have liked to have received the inventory sooner, however."
• "We have some maintenance issues at our flat and it takes them more than a month to solve the issues."
• "Every month when we chase them, sending emails they are replying that by '14th' we should get our money back. Obviously still didn’t receive it."
• "However, I would not use the lawyers recommended by Dexters."
• "There were one or two questions they didn’t know the answer to."

Professionalism

Pros:

• "Special thanks to Ollie for being very approachable, attentive and supportive during the lengthy sale process."
• "Avni is an asset to Dexters and her knowledge of the market and friendly and helpful manner makes such a difference."
• "John Pires, manager of Dexters Shepherds Bush Estate Agents, and his staff are brilliant."
• "Olly helped me to find an ideal property for my needs and managed the offer process with professionalism."
• "Penelope, Georgia and Avni in the sales and sales progression teams were all very friendly, professional and a joy to work with."
• "Daniel was absolutely incredible throughout the entire process. He is kind, attentive, and never hesitated to go above and beyond to help us."
• "Oliver and Avni tracked every step in the process and coordinated with the buyer and both solicitors to keep pushing things forward."

Cons:

• "Very rude estate agents who are incapable of very menial tasks."
• "Stay away especially from sales dept, both buying and selling was a torture I wish noone has to endure."
• "Rubbish service! Unprofessional! Go to the local small agencies!"
• "I’d rather they were on strike."
• "Alexandra’s unprofessionalism was baffling."
• "Don’t bother to stop at this place. Local agency arranged my letting sim 1 day, Dexters never called me back even they promised so."
• "The WORST PROPERTY MANAGEMENT TEAM EVER!!!!!! DO NOT LET THEM TO MANAGE YOUR PROPERTY!!!!!!"

Support and Assistance

Pros:

• "I Cannot recommend enough. Thanks Jamil and Dexters Team."
• "Thanks Dexters for the support and assistance with the sale of our property."
• "The entire Dexter’s team involved in securing our flat provided nothing short of a seamless service."
• "We are very happy with Dexter’s Shepherds Bush team! Our needs were met from the first call."
• "Thanks so much for your wonderful service!"
• "We've bought a property through Amrita at Dexters Shepherds Bush and her service has been excellent!"
• "Dexter have been amazing throughout my house hunting journey."

Cons:

• "Not 100% happy about the final offer, though... I hoped that a greater effort could be made to push the price up."
• "We have some maintenance issues at our flat and it takes them more than a month to solve the issues."
• "Every month when we chase them, sending emails they are replying that by '14th' we should get our money back. Obviously still didn’t receive it."
• "Worst actions and resolving problems like having to fix a wash machine i waited 3 months."
• "It's not just about finding the right place, but also receiving adequate support as a tenant afterwards."
• "Do not rent with them before you rent they will be amazing as soon as you will have a problem they take ages to resolve it."
• "Very poor service and will definitely avoid using Dexters for our next flat."

Customer Service

Pros:

• "I would really recommend using them if you’re selling a flat in the area."
• "I would like to say big thank you to Jamille Oliver-Shaw who was very helpful during my flat search."
• "I'd happily recommend Georgia and her team to anyone in the W12 area looking to sell."
• "We have had a fantastic experience with dexters with buying our first flat."
• "Highly recommended!"
• "I would highly, highly recommended them."
• "Would definitely recommend."

Cons:

• "The minute they will stop lying through their teeth and learn that scolding a customer is not best in service sector, they may stand a chance but in my experience not in a million years."
• "Indeed, this is the case with the majority agents and agencies like Foxtons who are an institution where tenants are basically viewed as trash."
• "Stay away especially from sales dept, both buying and selling was a torture I wish noone has to endure."
• "However, I would not use the lawyers recommended by Dexters."
• "Rubbish service! Unprofessional! Go to the local small agencies!"
• "I’d rather they were on strike."
• "The WORST PROPERTY MANAGEMENT TEAM EVER!!!!!! DO NOT LET THEM TO MANAGE YOUR PROPERTY!!!!!!"