Dexters Notting Hill Estate Agents Reviews Summary

Agent Interaction

Pros:

• "Howard was brilliant to work with, offering great guidance into the market, engaging and professional."
• "Hollie was excellent throughout the entire process, she was very professional and helpful at all times and made the whole process go very smoothly."
• "Anthony made my experience so seamless and always paid attention to all the details and was a great guide throughout the whole process of looking for and finding flats."
• "Mirjam’s professionalism, dedication, and ability to find places according to my set criteria was top notch."
• "Eden Lindridge... listened to exactly what I wanted and showed me a place that met all my requirements."
• "He assessed our needs perfectly and escorted us around a short list of properties."
• "Kevin has been brilliant, so easy to communicate with and feels like he genuinely listens to you and wants to help."

Cons:

• "Avoid renting a Dexters managed property!"
• "This is the worst property agent I have ever had the displeasure of dealing with."
• "Even though I would love to name the specific agents involved, the truth is that almost every single person at this branch is very incompetent."
• "Never again."
• "On the other hand, the lettings department will mostly ignore you unless they can make money out of you."
• "Kevin is very rude and unprofessional to speak with."
• "They are extremely incompetent, the agents don’t talk to each other."

Customer Support & Communication

Pros:

• "The friendly team at Dexters Notting Hill were supportive, communicative and efficient all the way through my letting process."
• "She has always responded promptly with accurate information and guidance."
• "He was very responsive throughout the process and I felt very comfortable at all times."
• "She was reachable to answer any of my questions and share her expert view."
• "Jade responds quickly to any issue that comes up and follows up to make sure things are working for us."
• "Leila has been an excellent communicator so far."
• "Mirjam was approachable and professional... She was very responsive and always happy to answer any queries we had with thoughtful insight."

Cons:

• "After leaving the property it took 40 days for our deposit to be returned, and TDS had to get involved to resolve the matter."
• "The referencing process was slow and unclear."
• "Communicating via email hasn't been an issue with other Dexters branches or other reputable agents so I can't see why this is an issue."
• "After moving out they didn’t send any communication about our deposit."
• "It seems to me that even though the agents understood the urgency and stress they were causing, fundamental problems in the Dexters organisation—be it inflexible policies or inefficient bureaucracy—prevented them from finding a good solution to the problem."
• "Worst agency I have ever had... late responses on every inquiry emails."
• "When our upstairs neighbour caused water damage in our flat, our electricity went out in the room and Dexters refused to send someone to fix it for 3 MONTHS."

Professionalism & Efficiency

Pros:

• "Setting up viewing appointment with Mirjam was quite flexible and easy to schedule in between work breaks."
• "Apart from being proactive she is also a good negotiator and could help both parties come to a settlement."
• "The entire process has been smooth and efficient, took us less than a month from searching for the right property to signing the contract."
• "Once we said we would take the flat, everything went very smoothly and quickly."
• "He and his team put forward excellent offers within 24 hours of the advert going up, and the whole process took less than a week, with paperwork handled efficiently."
• "Signing my offer and the tenancy contract took just a few clicks and all the paperwork was handled in a fast and efficient way."
• "Dexters were very efficient in helping us find a rental property."

Cons:

• "now 1st April 2022, they ended up giving me the deposit with reduced amount... Wasted time and money remains in my experience of Dexters."
• "We are very disappointed with the entire process. Feel like losing trust for them."
• "Overall, a lack of communication that led to a very stressful move-in."
• "For 2 months, our landlord refused to believe us and to check the situation."
• "They saw how exhausted and desperate we were and promised to 'negotiate' with the landlord."
• "Dexters Notting Hill make renting a living hell. We have had the most stressful experience using them as an estate agency."
• "I don't usually complain online, but I had a properly nightmarish experience with Dexters."