Dexters Estate Agents Hampstead Reviews Summary

Agent Responsiveness and Professionalism

Pros:

• "Arbnor was fantastic with booking in lots of viewings."
• "Bradley has been brilliant, liaising with the new tenant and keeping me up to date."
• "Chris Neale and Jodie Whitehead were very targeted in showing me only options that met my criteria."
• "Bradley was thorough with the details, answered all my questions about the flat and the London rental market."
• "We recently had a few viewings through Dexters and were dealt with professionally and personally at the same time."
• "Oliver and the team did a fantastic job selling my house."
• "Arbnor in particular was outstanding – he promptly addressed all my queries and concerns."
• "Chris Neale and the team at Dexters were fantastic at selling our property."

Cons:

• "Dexters called me multiple times pressuring me to remove this review."
• "Shockingly poor service from repairs/maintenance team, they've taken almost a year now to fix a couple of lights."
• "We also have an ongoing damp and mould issue which destroyed some of my property."
• "Something is obviously going very wrong at the maintenance teams office - does no one talk to each other?"

Customer Support and Communication

Pros:

• "Chris kept us updated throughout and remained patient, ensuring that the purchase could go ahead as planned."
• "He was always available on the other end of the phone for any queries we had."
• "Gemma Mason has been so patient and proactive in the finalising of all the documents."
• "Jodie Whitehead kept me in the loop throughout this process."
• "When my parcel was delivered to my old address, Alex Broderick picked it up and sent it to the new address in no time."
• "Jodie Whitehead was absolutely brilliant from start to finish, kept me up to date."
• "The work involved arranging the surrender of an existing tenancy and all this was accomplished with only a two-day gap."
• "Jodie has been a fantastic support throughout our purchase."

Cons:

• "Even after all of this, they haven't gotten their act together - 2 months after reporting our bathroom light is out, we're still using candles."
• "Great agency and very kind agents who take care of you! This clearly hasn’t been the case with the other letting agencies we were in contact with."
• "I had a view property near Chandos way at 10:30 on 7th of Aug on Goldersgreen Station. They didn't get information each other, someone have a holiday or absent."
• "Every staff talks to me differently."