Metro Wardrobes Reviews Summary

Customer Service

Pros:

• "The customer service is brilliant."
• "Palak, put me first as the customer, was patient, informative, detailed, replied back to all queries in a timely manner."
• "Their designers Ranto and Martina were fantastic!!! Swift, speedy, accurate, listened really well and incredibly detailed."
• "The fitters were kind, polite and expertly did their job."

Cons:

• "While it all started well, the service turned rubbish as soon as I had paid the deposit (50%)."
• "The company was VERY quick to charge me, for instance, as soon as the work completed on the last day, they called and rudely demanded the rest of the money (15%)."
• "Our phone calls, emails are not being replied, we are being promised call back, responses and nobody takes ownership."
• "Unreliable. We visited the showroom making a special trip, the person in the office we managed to find after 10 minutes of wondering around."

Quality and Design

Pros:

• "High quality wood was used with a mix of Chip Board and MDF, sliding doors are soft close, draw sliders are high quality soft close."
• "The quality is excellent as each unit has been made very sturdy, a casket of its own and then separate strong blue doors, sides etc added."
• "The finish of the wardrobes fitted are of the highest quality."
• "The quality of the product and service is second to none. The workmanship is very tidy and efficient."

Cons:

• "The quality is not great, one door was just sloppy work that looked of very poor quality."
• "Installation of the wardrobe can be described as botched job! The wardrobe outer 'skirting' is not aligned correctly."
• "The wardrobes look good at first but started to fall apart or not work properly a few weeks after fitting."

Installation Process

Pros:

• "Metro sent someone beforehand to pre-measure which enabled the installation to be erected in such an impressive speed."
• "The fitters had no issues with fitting our own bespoke handles either at no extra charge."
• "Wardrobe installers Sagar and Prabal completed the fitting of the wardrobes, mirrors and fixtures professionally, in just 3 days and cleaned up perfectly."
• "The designing process was seamless. Wardrobes were delivered and fitted within 2 weeks."

Cons:

• "The works started later than scheduled and took longer to complete."
• "It was supposed to be BESPOKE wardrobe, yet they did not follow the specific measurements I asked them to do for one of the units."
• "Horrible customer service and constant conflicts or haggling (phone calls not returned, different teams showing up at my house or not showing up at all etc.)."

Price and Value

Pros:

• "Prices are competitive, and they offer a 10-year guarantee."
• "Not only were they the best quote including all of the big names, they were the only supplier that could fully create our design exactly as per the specs and size we wanted."
• "A very reasonable quote was provided within 2 days which included impressive, well thought-out 3D designs and a clear breakdown of costs."
• "Excellent company. Have used for both a walk in wardrobe in an awkward sloping space and this week for a hall wardrobe for coats and shoes. Very efficient installation and delighted with final results of both."

Cons:

• "They use 1980's pressure selling tactics like 'I can only get this price for you if you sign now'."
• "These people are absolutely terrible - complete amateurs. They use... There is no documentation and no technical drawings supplied, so they will try to make what works best for them - not you."
• "Con ! £40K contract for bespoke 5 bedrooms house since March only half finish for 6 months."
• "They are hard to get your money and tie you down with the deposit, constantly calling and once you make the payment they turn rude, demand more money."