Choice Furniture Superstore Reviews Summary

Customer Service

Pros:

• "The customer service from this business was outstanding from start to finish."
• "Great communication, I was kept updated about delivery timescales and dates."
• "Received a follow up call after delivery to ensure everything was all ok."
• "The Company kept me in touch with delivery times and the delivery men were polite and helpful."
• "Customer service was absolutely excellent, delivery date was changed a couple of times, however we weren’t bothered as this was only by a couple of days."
• "Customer services were very helpful. Kept updating me on when the furniture would arrive in their warehouse."
• "The customer service was very professional in dealing with queries we had."

Cons:

• "I sat in all day, nothing arrived."
• "Every time I contact them the delivery date I get is pushed back, first it was March, then May, then July, and now the 28th August."
• "Avoid this company at all costs. They cancelled my order after taking the deposit and lied by saying that the deposit has not gone through after 2 days."
• "The customer service was nonexistent, unacceptable and was insulting."
• "Terrible customer service."
• "Very poor customer service. Be wary when dealing with this company. Disgusted and disappointed."
• "DO NOT buy from this store. Absolutely awful customer service."

Delivery

Pros:

• "Item arrived on time in perfect condition and fabulous quality."
• "The product was really well packaged for delivery that was done really well."
• "The delivery persons were very helpful. The table once unpacked was in perfect condition."
• "Delivery was prompt on the day it was due and delivery men polite and helpful, despite having to adhere to COVID rules."
• "Order delivered well before estimated due date."
• "Delivery was very good, it arrived early with the promised phone call to let me know it would be here within the hour."
• "Received a call the evening before to give a 1 hour window for delivery, delivery arrived 45 minutes into the hour stated, which was perfect."

Cons:

• "When the item was delivered, the delivery men left the item upside down in the room of choice."
• "It took a further 8 day for a collection as the delivery men did not turn up at the appointed date."
• "But as soon as they left, when sofas were used the legs snapped on the 3 seater sofa."
• "The delivery guys were poorly informed in terms of what furnitures were supposed to be assembled."
• "Other items were damaged before they were even out of the delivery van."
• "The drivers who collected the product were unbelievably rude and disrespectful."
• "The replacement arrived after 3 days and again the delivery men did not want to wait for it to be checked."

Product Quality

Pros:

• "The furniture looks great."
• "The Cheval Mirror was exactly as described and we are very pleased with it."
• "We bought two bedside cabinets and a dressing table and were very pleased with the quality of the pieces."
• "Tables were excellent quality and a competitive price."
• "The quality and price of the marble table were both excellent."
• "The items never disappoint and are of fantastic quality, and the price matches the items."
• "The quality is outstanding."

Cons:

• "The quality of the table is poor, with it being made of constructed marble we were astonished to see that it is held together using bolt plugs that are far too small glued into the base to hold the table top."
• "Sent absolutely awful quality furniture for premium prices."
• "The furniture is of a very high well made standard and looks more expensive than it was."
• "This is a fraudulent company, avoid. The five stars are fake."
• "Dreadful customer service and I’m highly sceptical of product."
• "The product was unusable, where the drawers wouldn't even open and close."
• "Upon inspection, it turned out they were poorly made with some cheap plastic, and we were promised metal chrome legs in the store."

Price and Value

Pros:

• "I would highly recommend."
• "The store has good selection of beds and other items all affordable."
• "Brilliant price £169 for a mirrored 6 chest of drawers."
• "Purchased the tan recliner chair. What a bargain for £605!"
• "In the end I had a perfect item for 25% of what I was expecting to pay."
• "They are EXTREMELY competitively priced."
• "Great furniture at a great price."

Cons:

• "Very disappointing and sorry to say it'll be the first and last time I shop with these guys."
• "Please please please, don't waste your time buying from here."
• "I asked for a replacement which then cost £120 more at my own expense and appeared better quality - however 4 weeks in and it’s fallen apart with a door hinge completely out of rotten and dry wood."
• "Was about to order a £400 cabinet and possibly another unit, but will shop elsewhere. Free shipping to ALL of England and Wales, but £30 for just north of the border in Scotland!!"
• "Absolutely shocking service and a company that I will steer clear of in the future."
• "Feels like a company selling shabby seconds which are not advertised as such. Avoid! The cheaper prices are reflected in dreadful product and non existent customer service!"
• "Ordered high gloss units got some matt stick-on looking cheap nasty looking things."