Furniture Village - Bolton Reviews Summary

Customer Service

Pros:

• "Mark was over to us pretty much straight away. Got us all the details we needed and talked us through the process of ordering them."
• "Dealt with Nick McCallum. He was very helpful. Answered all our questions in a very straight forward way."
• "Nick from the Middlebrook store was friendly, approachable and not a sales person that would follow you around the store badgering you."
• "The Salesman Andy was incredibly helpful in assisting us to reach a decision."
• "Jason and Adam were welcoming and helpful without being overbearing."
• "The gentleman who served us was very helpful. I would recommend Furniture Village at Bolton but try to avoid when Bolton Wanderers are playing football."
• "Very helpful salesman.went out of his way to find what I wanted."
• "Chris Leigh couldn't have been more helpful and went out of his way to fully explain all the options."

Cons:

• "The table delivered today was the incorrect colour which the store ordered incorrectly."
• "Disgusted by the customer service! The worst buying experience I’ve ever had."
• "Absolutely awful customer service and after sales support, go elsewhere!!!"
• "Ater looking at rugs in several places I called in Furniture Village on the 6th August and ordered a new rug. It is now the 10th August and it is in place in my lounge. Absolutely love it."
• "Appalling service by furniture village, they had promised to deliver my bed for Friday so I got rid of my bed they didn't warn me or inform me that they wouldn't be coming."
• "Avoid like the plague! Table was damaged on delivery."
• "All smiles and happy faces before you order but afterwards they don’t want to know, after care non existent."
• "Absolute horrendous customer service, came in to buy 3 sofa sets for our new house, walked around for approx 15 minutes looking at sofas, sales staff didn't even bother asking if we needed any help."

Product Quality

Pros:

• "The sofas are amazing and the foot stool is a perfect addition."
• "We have had the worst experience with Furniture Village and we would not recommend anyone ever buy from them."
• "Amazing care and great furniture..staff was very friendly and helpful..finally got a comfortable sofa."
• "The quality of our dining suite is fantastic and such a fair price too."
• "We've bought furniture from this store on a couple of occasions, staff always helpful, sofas are of great quality."
• "The sofa we bought was realy comfy in the shop hence why we bought it."
• "Just purchased new sofa's and furniture from Bolton branch Chris Leigh couldn't have been more helpful."
• "Good variety of bed frames and mattresses - choice on price."

Cons:

• "Ordered a product and it took 2 months and the product is still not delivered."
• "Avoid purchasing anything from furniture village! I bought 5k sofa and other living room furniture and sofa came damaged."
• "The sofa we bought was really comfy in the shop hence why we bought it yet the one we had delivered looks the same ect but its like sitting on a cold brick."
• "After one week we noticed the bed (and new mattress) was dipping in the middle."
• "Bought a bedframe, mattress, bedframe and pillows (which were given to us on a buy one get one free deal). Order was delivered broken."
• "Waiting 10 months for a couch. I decided to get intouch to ask what is going on."
• "Do not go here and do not believe what they tell you about about delivery timescale’s."
• "All the furniture in the showroom looks great and feels great, but the lead times of deliveries are half the actual really dates."

Delivery and Lead Time

Pros:

• "Nick searched stock and found one I can have before Christmas."
• "The lead time was pretty accurate, the warehouse rang us when expected & sent a link to track our delivery."
• "I promptly received delivery instructions via my e.mail and was immediately given a delivery date, followed rapidly by a one hour time slot which was upheld."
• "I have just received my complete order this morning 7th December (super fast delivery)."

Cons:

• "We ordered a new table and chairs in July for it to only just be delivered today after numerous pushbacks."
• "Ridiculous wait time for orders, yet happy to lie and take your money as a deposit."
• "The worst buying experience I’ve ever had. Ordered a dining set in May, still haven’t received the order OR EVEN A DATE confirming delivery."
• "Aftercare is shocking, been waiting 4 weeks for them to fix a faulty ottoman bed."
• "An absolute joke of a company, once you give them your order they are not interested."
• "I've been waiting for the bed to be collected and refunded."
• "Can't get money back as have to again wait for a different person to process this."
• "Ordered and paid for a bedding box on a Friday, although I didn’t know the size, I was told by the sales assistant she would let me know."