Glasswells Reviews Summary

Customer Service

Pros:

• "Great service, I placed an order on line, they confirmed the order the next day."
• "Right from the point of asking for a quotation to the delivery and clearance at our home Glasswells staff couldn't have been more polite or helpful."
• "Very pleasant and helpful staff our experience in the purchase of furniture was made easy."
• "The service was friendly and efficient without being cold."
• "The staff here are really friendly and helpful."
• "Always very polite, friendly and helpful plus, they have a nice restaurant where you can have a meal or 'coffee' and a cake/sandwich."
• "Excellent service from every staff member who are knowledgeable and always helpful."

Cons:

• "Never been treated so disgusting in any shop ever."
• "We spent over £3000 on a substandard sofa and their customer service was appalling."
• "Terrible Avoid - They took my money, had no stock even though they said they did and then called me back and had the cheek to ask me for more money."
• "Paul Glasswells email to me about this was appalling-rude and condescending."
• "Was constantly pestered by desperate sales staff despite telling them I was just looking."
• "Our nightmare with Glasswells started in Jan 2022... It showed dreadful workmanship from the manufacturer and no quality control from Glasswell."
• "Customer care management are in complete denial of how to treat their customers right."

Product Quality

Pros:

• "They had some very good offers on Dinning Tables and lots of other items in the store as well."
• "A great range of good quality, reasonable priced home furnishings."
• "Fabulous quality furniture and accessories at rock bottom prices."
• "Very nice furniture... Their choice of products are of a very high standard."
• "Having been bed hunting at other stores with 'SALES' we decided to have a look round Glasswells and were pleasantly surprised at their range to suite most pockets."
• "Everything I have bought over the years has been good quality and for a fair price."
• "This is a beautiful store with amazing choice for just about everything!"

Cons:

• "As a lot of people know, Glasswells products can be very highly priced."
• "2 chairs replacemed twice due to having lots of wobble."
• "The inspector was shocked at the state of the product & stated it was faulty & shocking that it had been sent out to us."
• "Company and qulity has gone down hill waiting months for your item so that can ship cheap china products."
• "RUBBISH QULITY CHEAP PRODUCTS MADE TO LOOK NICE."
• "The ones that arrived are nothing like as cosy as the show chair, we complained to the shop and got fobbed off."
• "When we opened the mattress it was badly scuffed - the company initially refused to replace and during this time we experienced incredibly obnoxious and disgusting customer service."

Store Experience

Pros:

• "EXCELLENT in store cafe. The food is so good."
• "The showroom staff & warehouse staff were friendly & helpful."
• "Glasswells is THE BEST furniture shop In Suffolk/ Norfolk."
• "A very large store and well laid out with all types of furniture, beds etc."
• "The store has a Cafe and has lots and lots of household Furniture Flooring, Lighting Kitchenware etc."
• "A traditional home furnishing store with a fantastic choice of quality products with very helpful and friendly staff at hand."
• "The store was well laid out and was easy to get round."

Cons:

• "Fab store but 1 star for cafe system. No customer care...will only take orders at table in strict order that customers come in."
• "Prawns and salad were small portions. Not good value for money and that's important."
• "Tables too close together. I felt like the table nextdoor was listening to our conversation."
• "Why are all the fitted wardrobes on display in store not actually ones they sell, it seems all bar one have been discontinued."
• "Not a bad selection of products, however I had seen quite a bit online and much cheaper over the last few months."
• "Delivery was delayed, but they failed to inform me of this."
• "Unfortunately the hand sanitising station was blocking wheelchair access to the shop."

Delivery & Assembly

Pros:

• "Our 3 piece suite was delivered inside the predicted timescale and by a top notch pair of guys."
• "The delivery men were lovely."
• "Went to order our gorgeous new flooring after a great quote from Glasswells."
• "The delivery men went above and beyond to put it in place, whilst keeping to all covid guidelines."
• "Two gentlemen delivered the item and assembled it for me."
• "From starting the order with Patsy to the two lovely delivery men who delivered our chairs on Tuesday the experience was just great."
• "We are very pleased with the end product and the high standard of fitting by the floor fitters."

Cons:

• "Highly unprofessional removal men who got involved in familial arguments and made me feel extremely uncomfortable."
• "Delivery guys did not know how to put my sofa together."
• "After failed attempts to make contact with Glasswells, I finally received a call back."
• "Disappointed that the chair came in very many parts including over 30 Allen screws."
• "Negatives: smoked salmon and scrambled egg on an English muffin... For £10. What can I say? Underwhelmed, disappointed."