Paramount Properties Reviews Summary

Customer Service

Pros:

• "Huge thank you to both Ollie and Ayesha.- both were incredibly responsive, friendly and efficient."
• "Dexter especially is an absolute star and goes far beyond his remit to ensure that both tenant and landlord are happy."
• "Regular updates and feedback and he listens."
• "Lionel was responsive, helpful and supportive throughout."
• "Jamie was excellent - really easy to deal with, proactive and kept things going along smoothly."
• "Oliver and Ayesha have helped a lot and made the process super fast and efficient which took only a week to finish the whole process."
• "I was kept updated weekly and always felt I was in good hands."

Cons:

• "Don’t waste your time with this agency. They just lie to fit their own personal quota of number of viewings/offers received then they don’t care about you anymore."
• "He ignored my calls, texts, and I could only eventually get through to him by calling the front desk and asking to send a message on."
• "I saw a studio flat as soon as it was advertised and sent an enquire through the website to arrange a viewing... They never came back to me."
• "We are currently renting a property in London via Paramount... we are going to have to stay up all night to make sure nobody gets into our property."
• "It is 1 a.m. and after multiple phone calls, Paramount has not sent anybody, our window is wide open, on the lower ground floor, whoever fancies getting in can easily do it."
• "Terrible customer service and highly unprofessional. I wouldn't recommend them."
• "Terrible service from Paramount. Our agent was extremely friendly and accommodating right up until we submitted our offer, then we heard nothing at all."

Professionalism

Pros:

• "BIG UP JAMIE JACOBS !!! Thanks for all the hard work and diligence and support!!!!! Highly recommended."
• "Jamie was able to recommend some tradesmen for building/decoration works which was extremely helpful."
• "Lionel was fantastic at keeping us up to date with viewings/ feedback and seamlessly negotiated the deal we made on our flat."
• "His relationship with the seller also proved very helpful and his communication between us was great and helped keep things moving, without ever being too pushy."
• "Lionel has provided us with honest and reliable advice for a significant number of years now."
• "Jamie was an excellent communicator and always had our best interests at heart."
• "Special thanks to Dan Stern - he was extremely professional, efficient and just brilliant!"

Cons:

• "I first faced issues such as poor communication, not being able to speak to someone directly sure was frustrating especially when they don’t respond to your emails."
• "Paramount is not sending anybody to board the window but does not want to pay for a hotel either. We are so upset and angry at this situation that we wish we could move straight away."
• "After multiple phone calls, Paramount has not sent anybody, our window is wide open, on the lower ground floor, whoever fancies getting in can easily do it."
• "Unfortunately, the buyer pulled out last minute due to a change in circumstance."
• "After a few bad experiences with other letting agents..."
• "Paramount is very good for the renting process but a complete letdown when you have a serious problem."
• "Maybe you guys can work on your description as it was decent but nothing great."

Efficiency

Pros:

• "They have recently also undertaken the refurbishment of my property and I couldn't be happier with the result and the process."
• "We would definitely recommend Paramount to other renters looking in the area."
• "They are excellent at marketing the property and finding the right tenants, as well as managing the property effectively."
• "Paramount were fantastic from start to finish."
• "The video and photos they took were amazing and both Lionel and Dan have been incredible."
• "Communication with my solicitor, the buyer and myself was excellent and got things across the line smoothly."
• "All the agents involved with the selling of my property were very efficient and always available to reach."

Cons:

• "Paramount staff really do work to make the process as efficient as can be, with outstanding customer service."
• "The whole sales team were also very helpful and knowledgeable."
• "Having now gone through my first property sale, that coordination support really helps move things a lot more effectively."
• "The property was marketed beautifully and the rental process was handled seamlessly."
• "Based on this, I have already recommended Paramount to friends and family."
• "Paramount were always extremely responsive and quick to help, I could not fault the team."
• "They were incredibly efficient and on top of everything. Communication was excellent from start to finish."