Ruby Reds Hairdressing Reviews Summary

Customer Service

Pros:

• "They really care about their customers and make you feel so welcome."
• "Everyone there is so warm and welcoming and they go above and beyond."
• "All the staff were very kind and welcoming."
• "The staff were nothing but lovely and understanding, needless to say, I will be back :)"
• "The people who work there are incredibly friendly."
• "Everyone there was so professional and lovely to me the whole time I was there!"
• "Best experience I’ve had, also really like they know their customers by name and are down to earth."

Cons:

• "Staff was little rude and they started blaming me to prove them correct."
• "They charged the full amount also. They don't care for their customer."
• "When it comes to customer service, some tasks given to apprentice that don’t know what they are doing, just made a mess and brushed large chunks of hair."
• "The hairdresser didn't seem to pay attention to what I came in for, and I really really dislike the outcome."
• "The more attention needs to be paid on the hygiene; the brushes used for the clients were dirty and full of hair."

Styling and Haircuts

Pros:

• "Amy was a breath of fresh air, sweet, funny and clearly talented."
• "Charlie... cut a perfect french style bob."
• "I got my first haircut in over 5 years yesterday by Jenny - the haircut is perfect, exactly what I asked for."
• "John all the way for the most stunning hairstyle! Thank you John :)"
• "Jenny coloured, fitted my extensions, cut and Styled my hair. Extremely happy with the service and totally love my hair."
• "Georgia has worked magic and has given me my dream hair!"
• "The best cut I've had in years, with long tumbling layers and texture."

Cons:

• "Recently moved to reading, explored for good hair salons and went with the reviews for Ruby Reds. I went for Balayage and they suggested some good options with colors. We started the treatment and after finishing it came up to something else, not for the one we agreed for."
• "The ombre is uneven - and so is the fringe she cut."
• "This isn’t the first time I’ve had massive discrepancies over the colour I ask for to what I get."
• "I asked for natural blonde toner and they dyed my hair grey."
• "The color agreed to cover the roots appeared to be warm tone but not cool tone as wanted, also it did not cover the greys at all."
• "Some of the blending was a little bit patchy on the underside."

Salon Atmosphere

Pros:

• "The premises are clean and inviting. The Staff are all professional, inviting and friendly."
• "Lovely friendly atmosphere, greeted with a smile and offered a drink."
• "The salon was spotless, gorgeous decoration and brilliant people."
• "It has such a friendly atmosphere and my highlights and cut always look great!"
• "Nice atmosphere and always feel lighter, happier and younger leaving this salon."
• "The atmosphere is really relaxing."
• "Such a lovely relaxing experience 😁"

Cons:

• "Most hairdressers have a really stuck up atmosphere and are generally offputting."
• "Shame it's hidden down an alley but I think it makes it feel more exclusive."
• "The only negative thing that I could say is, that Ruby Reds could do with a complete refurbishment. It looks extremely old fashioned."

Value for Money

Pros:

• "To me the price paid was still very much worth it but for people that are mindful of spending this is something to enquire about."
• "I can safely say it is the best colour I have ever had done. Doesn't look brassy at all and the condition of my hair is still good after all the bleaching."
• "11/10 simply the best hair I have ever had."
• "We all looked & felt stunning, we will always be using them as our hairdressers as they never dissapoint us & offer a good, affordable & Friendly service."
• "I recommend this salon 100%."
• "A fantastic hairdressers - highly professional and knowledgeable staff, lovely atmosphere, and have implemented many measures to help their clientele feel safe during the COVID-19 pandemic."

Cons:

• "Only thing I need to remark is that their prices on their website don't match the salon, probably somehow related to Covid but something that they can improve."
• "Overall, the outcome you get is not worth the money you pay."
• "It's such a disappointment to sit in the chair for over 2.5 hours and the colour came out bad - it's a feeling of wasting over £160."
• "I was supposed to be charged £33 for a wet cut with the stylist but I got charged £46."
• "I was also very overcharged."