"These guys seem to have customer service at the forefront."
"Both David and Matt were extremely cheerful, helpful and polite."
"We were greeted by Clinton very friendly and helpful."
"Tony and all the staff were really helpful."
"Their customer service was top-notch."
"Really friendly and great service."
"The guys were lovely and helpful from start to finish."
Cons:
"Everytime I would call they say are busy, they have other customers and ignore all my emails."
"However communication has been appalling and the time it has taken ridiculous."
"Poor communication skills and definitely no sale skills whatsoever."
"I felt so unwelcome probably because of my colour he seemed to have no interest in selling me the car."
"Shaun from the service team is a really good soft spoken guy, but his team are very unprofessional and laid back."
"The service team was a struggle to cope with as they have too much to do on their plate."
"Communication has also been poor and I have not yet heard back from the sales adviser."
Car Quality
Pros:
"The VW Tiguan I purchased drives like a dream and was in great condition minus a couple of minor surface scratches."
"The car was serviced and put through an MOT prior to collection and looked good as gold when I arrived."
"I chose a Toyota Yaris (Safe Choice) 13k on the clock. Petrol Hybrid."
"The car itself is in excellent condition, and such good quality for money."
"The car I purchased is in excellent condition and drives like a dream."
"When I received the car it was in Immaculate condition."
"Bought my Nissan qashqai from here a year ago, have had no problems at all."
Cons:
"The oil leak has not been rectified despite their assurances."
"After two days of collecting the car the drive train error creeped up again."
"Had a few issues and had to come from Northwest London for 3 times."
"Car needed over £3000 worth of work and they refused to pay it so the car has gone back."
"The car had a list of issues, had the AA out to review for them to then tell me the car is not road worthy."
"On the same day the drive train error came back and I was all out of options this time, I got it diagnosed and it had a problem with the coolant pump."
"The car also hadn’t been valeted and the had scuffs and mismatched paint even after I had waited a week for them to fix it."
Purchase & After Sales Experience
Pros:
"A great experience from the car sales team."
"This dealership and its team truly go above and beyond to ensure customer satisfaction. Highly recommended!"
"I'm extremely happy with my experience with Nuneaton car sales."
"One of the best car buying experiences I’ve had so far since I’ve passed."
"The sale was really easy to go through."
"Very easy and smooth buying process."
"The whole process of acquiring our new car was swift pain free and done very professionally."
Cons:
"Wouldn't touch them with a barge pole."
"Really annoyed and disappointed, put a deposit on a fiat 500x that was described as 'great condition' travelled 1.5h to view the car."
"The company is a joke, as well as it's after sales care team."
"Do not buy a car from this place."
"Avoid this garage at all costs!! We got a funny vibe about it as soon as we arrived."
"Very dissatisfied with the car and after sales service provided."
"Unfortunately after waiting over a month for the car to be ready, we found it had many issues."