My First Car Reviews Summary

Customer Service

Pros:

• "I will defo be a returning customer and will highly recommend to anyone looking to purchase a car."
• "The owner supported our claim and the repair was completed quickly and effectively."
• "Andre was very professional and allowed me to look at the car without being pushy."
• "Santos the salesman was very knowledgeable about the cars in stock and not pushy at all."
• "The level of customer service is top quality, especially for someone like myself who was buying a car for the first time and very nervous/stressed at that."
• "All staff members I spoke to were very knowledgable and friendly, I would definitely recommend My First Car."
• "The staff here are friendly, professional and answer any questions we had."

Cons:

• "Very poor customer service skills and clearly do not have any knowledge on cars."
• "They ignored all my emails regarding the matter and now i have called them they don't want to know!"
• "Unfortunately I picked a car with issues and it was dealt with poorly."
• "To say we’ve had problems is the biggest understatement going!"
• "Steer clear of this company."
• "The guy I spoke to was not professional in the slightest."
• "Absolutely disgusted with this place."

Car Quality

Pros:

• "Car came with a full years MOT and warranty of three months with the option to extend."
• "Went to My First Car for my daughter. They had a great range and we found the perfect car, low mileage and great condition."
• "The car was in very good condition, and a service is offered for half price."
• "UPDATE- Cannot actually fault the service by Andre and his team after a problem with a recent purchased car they were overly helpful i was updated regularly on the progress and work covered by the warranty all done to a high standard."
• "All genuine cars, went round other dealers but this one stood out."
• "Very good value for money. Excellent customer service."
• "The second handcar I bought was handed to me in perfect condition, serviced and cleaned."

Cons:

• "Bought a car 2 years back, couple weeks later started getting engine oil leak."
• "The 'RHF lower suspension arm is severely corroded' and the 'LHF suspension arm is also showing severe corrosion'."
• "The MOT centre failed the car saying the offside arm was 'corroded and seriously weakened'."
• "So just be very wary that obviously second hand cars are always a risk and perhaps we are just two very unlucky people or the garage had more to do with."
• "The car I bought still has no MOT. They should dismantle it and sell the parts to be honest."
• "Terrible experience, my car failed an MOT 12 months after purchase."
• "We’ve had the car 8 weeks and this morning the water pump has gone."

Value and Pricing

Pros:

• "Price was slightly higher than the market rate but is very well worth it for the level of service and attention put into additional work."
• "They're always very honest, have a quick turnaround on work and reasonably priced."
• "The car we purchased was fantastic value for money and was completely valeted for us."
• "Had my water pump replaced in my MG ZR and it was half the price to what other people were charging!!!"
• "They were very helpful in helping me obtain parts required at trade price less 50% off so fantastic help from them."
• "I bought my little Peugeot from her, full service new camb belt new mot and the couple of things in the car I mentioned all sorted."
• "Purchased car a couple of weeks ago. Small problem that would never be noticed developed, called the garage, fixed in no time with no dramas or questions."

Cons:

• "Even though we considered the car to have been slightly overpriced."
• "Would not recommend buying a car from here."
• "Also begs the question how well they inspect cars prior to sale for a car with this bad of a leak to get through."
• "Approach with absolute caution!!"
• "Not impressed by the fact everything was extra, even a tank of petrol!"
• "The car could not pass the MOT despite the company taking it to their 'specialist' several times."
• "Week later my car is leaking a lot of oil and all I can do is have it tightened this keeps happening every other month or couple months varying."