University College Hospital Reviews Summary

Staff Professionalism

Pros:

• "What a fantastic experience. From reception, to the nursing staff and the x-ray department, compassionate, QUICK and very friendly."
• "Doctor martha was so professional and took my symptoms seriously! She went through my medical history and referred me to the right department to be checked."
• "The staff and doctors are so professional. The hospital is super clean and the environment is so friendly."
• "The staff who vaccinated me was wearing gloves and masks etc. and also ensured that I felt calm before the jab."
• "The doctors were also patient, knowledgeable, and kind."
• "The whole team (nurses, consultants, anaesthetists) were absolutely fantastic and the whole morning was so well organised."
• "Doctors are fantastic, professional, kind and understand how to treat a patient well."

Cons:

• "A girl (nurse?) said before see doctor 'WHY DID YOU COME TO HERE? What you want me to do?' she shouted me."
• "The person upfront said that my dad's problem isn’t that important and told us to wait."
• "The children's A&E is absolutely terrible. Full of self important staff with a high handed manner who have absolutely no interest in patient care or the quality of care they are providing."
• "Unempathetic female receptionists who showed an uncalled for extremely rude behaviour."
• "The female young doctor took everything personal and invalidated my symptoms."
• "Claire the « nurse practitioner » is a shame on earth and I weight my words."
• "The staff were so lovely, caring, and knowledgeable I left feeling I had VIP healthcare service."

Efficiency of Service

Pros:

• "In less than 2.5 hours they registered me in, nurse took notes of my symptoms, a doctor saw me, got the radiologist to run an X Ray, and gave the diagnosis."
• "She sent me for xray which was done immediately then she showed me the fractures on her PC and offered to strap last 2 toes together - done in 20 minutes - unheard of!"
• "But surprisingly I was seen by two doctors, had two x-rays and a ecg within two hours."
• "I was seen immediately (I arrived around 7.20am) and was out within two hours, after a very thorough examination, blood tests, two ECGs and an X-ray."
• "Visited A&E to have my cast removed (broken wrist). I arrived at 6:40am on a bank holiday monday and was seen to very quickly."
• "The treatment, investigative procedures et al., including being recalled the following morning for further investigative procedures, were all conducted brilliantly and the experience felt seamless."
• "Came in at 2pm with a damaged foot, had 2 x rays, multiple consultations, treatment and advice and was out at 4pm."

Cons:

• "They told us to wait for 5-6 hours even if in the utmost emergency."
• "Avoid hospital at all cost took a cardiac child for a ecg to a&e the doctors let alone the staff did not know where the ecg area was."
• "Three years of inefficient treatment, delayed appointments and unreasonable discharges for a foot problem."
• "The waiting time was far too long!!! I checked in at 5pm and I was finally seen by a doctor at 1am."
• "They kept us waiting for over 6 hours without success...people with twisted ankles get more help over an infection over here..."
• "Do not visit this a&e - 11 hour wait overnight."
• "The waiting times are very, very long."

Facility Quality

Pros:

• "The hospital is super clean and the environment is so friendly."
• "Very clean, too, well organised."
• "Nice, clean and well appointed. Clear signage."
• "The hospital is spotlessly clean and looks lovely."
• "Was a very clean and modern hospital."
• "The hospital was very clean, good attention to the patient with moral support."
• "Very organised and sanitary measures in place."

Cons:

• "There is also construction right outside his window,it sounds like they're right in the room with him,SO FREAKING LOUD."
• "The facilities (bathrooms) were not kept so tidy."
• "The cleanliness of the children's ward is not good, there were crumbs on the floor and it didn't look clean."
• "No privacy. When you register for admission, it's in almost public."
• "The maternity ward is a bloody disaster..worst place for a mother and newborn to be."
• "The Sleep Clinic does not see patients - crazy."
• "Waiting time is ridiculous with people not having where to sit."