Address: 530 London Rd, Thornton Heath, CR7 7YE, United Kingdom
Phone: +442084013000
Rating: 2.8
based on 468 reviews.
Staff Attitude
Pros:
"The ambulance were so nice and caring and came in 5 minutes."
"All amazing doctors/consultants and also their nurse assistants are often wonderful kind people and very professional."
"The staff were attentive, super caring and so friendly, almost everyone was smiling and being happy."
"The nurses, doctors and other staff were awesome, very friendly, professional and informative."
"Special thanks to Midwife Bhav in Mary’s ward she was so so wonderful, caring and professional."
"Everybody, without exception has been respectful, explained everything and answered all of my questions."
"The staff were absolutely amazing, from the head midwives, to the students, they were skilled, knowledgeable, and coached my partner through what she has described as a 'great' experience."
Cons:
"Lazy receptionist with no patient support unfortunately."
"Racist nurses - makes you feel really small and low."
"The reception at the Gynae department is rather rude and cold."
"The hospital is not cleaned It was every dirty they didn't have no cups for water for seriously ill women and men and the toilets wasn't cleaned they really stunk had blood All over it wasn't suitable for my son to see."
"Arrived at reception and couldn't get even a smile from the staff at the reception it came across as though i was bothering them."
"The staff - reception, nurses and doctors - were utterly disinterested; they were rude and dismissive."
"The lady at a&e reception was very rude and her attitude stank."
Facilities and Environment
Pros:
"The Croydon elective center is a great facility."
"The facilities were modern, plentiful, and in great condition - my wife had everything she could want."
"The unit was clean and tidy, and the health practitioners were very polite and extremely helpful and supportive."
"This is the main hospital in Croydon, providing care in all departments. The staff are great, friendly and welcoming."
"The ward I visited was very clean and hardly anyone was there."
"I was surprised that my Son had an X Ray within 30mins!!"
"Also saw lots of patients called in promptly."
Cons:
"Feels like a hospital in a third world country, the patients and the staff complement each other quite well."
"Contaminated waste bin, containing faeces, placed right next to a patient's bed, stinking the whole place out."
"It was uncomfortably hot and the drinks vending machine was out of order."
"The hospital is not cleaned It was every dirty they didn't have no cups for water for seriously ill women and men and the toilets wasn't cleaned they really stunk had blood All over it wasn't suitable for my son to see."
"The building is a bit old and the hospital does not have a relaxing ambience."
"First of all, the hospital itself is horrendous as is but after a recent experience, I can truly stand by this statement wholeheartedly."
"The waiting was awful - long and with litter on the floor."
Communication and Organization
Pros:
"Eventually we did get seen about 2 hours after we arrived and the Dr who attended was v good and helpful."
"Visited A&E on Monday early morning with broken hand. Was seen quickly by polite streaming nurse and receptionist."
"I went to A&E yesterday and was pleasantly surprised by how organised and caring the staff were."
"Visited Croydon hospital twice in last six months. Didn't have a long wait in either case and all staff we dealt with were first class."
"I had a scheduled appointment, I was called to see if I could attend earlier, I arrived 40 minutes early and was seen within 4 minutes."
"Sat in A&E yesterday from 2pm until 10. I was with a family member who was being treated for a heart problem. She was delt with efficiently and we were overall happy with the treatment she received."
"Just got back from a & e with my 85 Yr old mum who fell over. Can't thank the staff enough, they were great, caring and efficient."
Cons:
"Dr. R L Harrisl (from Department of Pediatrics) cancelled the appointment only 20 days prior to the new appointment date which we had waited six months for."
"absolutely no communication relating to mums prognosis."
"The consistency in checks is bad. Sometimes you would have someone come in and test vitals every 30 min as it wasn’t communicated or maybe not see anyone for a whole day."
"NO ONE knows whats going on and NO ONE answers the phone."
"Most of the time staff did not have much of an idea as to the needs of the patients."
"No one provides you with any updates regarding how long you will be waiting etc."
"Impossible to get hold of doctors for any kind of communication or updates."
Professionalism and Care
Pros:
"Dr Nick Diamond, who was personable, professional, patient, spoke with empathy and was funny - such a credit to Mayday University Hospital."
"An Amazing Team at the maternity unit, I couldn't have asked for better, I had such a great stay and was well looked after."
"I've been treated with genuine care and concern by almost every member of staff I've encountered."
"The midwives in the particular were super encouraging and comforting, talked everything through with us and didn't push any decisions on us."
"I had an amazing experience with this Hospital. From the emergency department to the ward, my son was treated with fantastic care."
"I had a lipoma removed under general anaesthetic. Whole experience from start to finish was exceptional."
"My mother recently had a stroke and stayed in the hospital a considerable period of time. From the off she received the best care."