Address: Axletree Way, Wednesbury, WS10 9QY, United Kingdom
Phone: +441215688881
Rating: 4.1
based on 146 reviews.
Customer Service
Pros:
"Yazmin the manager was super helpful and efficient."
"Very friendly helpful staff."
"Exceptional customer service by really friendly guys working here."
"Harry and his team were professional, friendly and honest with the result of my diagnostic test."
"The staff were fantastic, they talked me through everything and did the repair work needed there and then."
"Very friendly, helpful and knowledgeable."
"The staff are very pleasant and helpful, and are very efficient."
Cons:
"Had to wait 1 hour 50 minutes in their waiting room for a quick 20 min check-over."
"What a shambles, I arrived at 11.30am I didn't leave until 3.15pm, so so slow."
"They didn't have the decency to say that they were running late. Lied to cover their backs."
"I made a complaint 5 weeks ago I’m still waiting for the area manager to call me."
"Their area manager really annoyed me."
"The receptionist didn't crack a smile either."
"Although the mot and service was done within the agreed timeline, my husband who took the car in felt the staff were wholly unhelpful."
Quality and Pricing
Pros:
"I always bring my car here, I feel comfortable knowing it's in capable hands."
"All repairs were well priced and the time agreed was perfect as the name says In n Out."
"Re-gas 11/5/19 Despite waiting for the re-gas m/c to be repaired, it was well worth it."
"Cars are never cheap but again, they were fair."
"Prices are on the other hand, exceptional."
"Having looked at the costs of parts myself, they also were very reasonable with pricing."
"They don't charge you for unnecessary work and all the serving, mot and vehicle maintenance work is to the highest quality."
Cons:
"AVOID. took my car there for an M.O.T. they told me my car has a leaking shock absorber."
"Absolutely terrible been to this place twice once to fix my wife's car window where I was overcharged and the problem still wasn't fixed."
"Had a tyre changed due to being punctured. PRICE of the tyre was about 25% more costly than ATS for the same tyre."
"Visited on Saturday 18th Jan 2020 for MOT on my car. It failed on 3 bulbs, the clip on CV gaiter on both sides had come away I asked how much it would cost. The quote given was £60, ridiculous."
"Audi SQ5 engine destroyed. Car has been written off!"
"Quoted £390 for PARTS THAT I DIDN'T NEED."
"The repair cost following a MOT are extortionate."
Efficiency and Communication
Pros:
"Called in the morning as needed pads replacing. Got an appointment for same day."
"Fantastic service. Had just driven out of Ikea and a warning light for my tyres flashed up."
"Harry invited me over, did a diagnostic test and assured me the work I'd been told needed doing was wrong, saved me potentially hundreds of pounds."
"All completed in 90 minutes."
"Competitively priced with Quick and professional service."
"Worked started dead on my time slot and finished in under an hr."
"Car done in less than an hour and then phoned me when ready."
Cons:
"Dropped the car off for a service at a specified time slot. Went back to collect the car after an hour and it was still in the same place."
"Could do with a car ready sign. No one informed me that the service was complete."
"Was I contacted? No, I returned at about 4:30 as I knew they closed at 5:30."
"I called 9 times with no answer, they didn't deign to inform me that car is ready to collect."
"It then took another 2 hours to do a set of brake disks. Altogether it was just over 4 hours which to me seems ridiculous."
"Waited 3hrs for mot & service."
"Service carried out ok apart from one of the undertray to subframe bolts missing and had to pull over to remove wd40 that had found its way on to the windscreen wipers and so smeared all over the screen."