Address: wharfside, Unit 10, Rosemont Rd, HA0 4PE, United Kingdom
Phone: +442087828753
Rating: 4.8
based on 139 reviews.
Customer Service
Pros:
"Everyone was incredible, this will definitely be the only place I go to from now on for my car needs!"
"The team here are fantastic and helped so much with my car and my mothers car."
"Best professional attitude and great customer service."
"Very satisfied with both the technical work and customer service."
"Always courteous and attentive with their collection & delivery service incl. courtesy vehicles."
"Service was amazing, I was treated so spectacularly. Franklyn and all of the staff made sure any questions, quibbles or qualms I had were noted and addressed."
"Pleasantly surprised to receive such a high level of customer service at a garage."
Cons:
"I emailed Auto serve through their website on 25/04/23 - However, no one has even bothered to get back to me."
"I tried 3 more times, but it seems that my number was blocked, as it cut me off after a couple of seconds, each time ???"
"The guy on the phone (Paresh) was rude and had no manner with talking to customers."
"Although I booked my full service a week earlier to secure a morning slot, my booking was nowhere to be found when I brought my car."
"I had no contact from them for 10 days apart from when I had called to chase an update on what is happening with my warranty claim."
"However the customer service I have dealt with recently is appalling shocking bad at the reception desk."
"Wasn't told about the £66 Diagnostic fee until the next day when I had dropped the car already."
Quality of Work
Pros:
"I took my car in for repair this week and found the staff to be really professional and transparent."
"With using so many car mechanic garages in London I have never met a company so professional, honest and attentive like Auto Serve."
"Very professional and friendly staff who know what they are doing."
"Their service has been brilliant, and I know I can trust them to provide me with great service and quality."
"They also provide a full breakdown report of the service and changed the air filter and pollen filter."
"The professionalism and the outstanding attention to detail of their work is second to none."
"Work was done professionally and timely, and considering what was required at a very competitive price, all with a 12mth warranty."
Cons:
"They don’t even deserve 1 star ridiculous place to take your car."
"I travelled two hours due to this company’s good reviews. However, my expectations were not met."
"I believe they didn’t even bother to check the issue and just stated it was all fine."
"Took lease vehicle with grinding noise, they identified as a clutch problem retain the vehicle for week no communication fixed the clutch took away the vehicle immediately realized same problem took it back they are not able to identify the problem say there is no problem never going back again absolutely unprofessional they took the leasing company 'for a ride' useless."
"Suspension changed, (air bag) I don't know what happened after 1 day I looked under the car because the suspension was stiff, luckily I have AA breakdown cover, in the picture you can see how the air shock wasn't in place (next day after it got changed) and then with the air bag in place (AA breakdown intervention fixed it back in place) the service was willing to investigate the problem but I had to bring the car to them, if I didn't had breakdown cover I would have to pay for a platform to get it back in the service which is 1 hour away, from my point of view they done a terrible job to my car (it was fixed through AA warranty) I feel bad giving a 1 star review, but not fitting the suspension properly its something serious."
"I had my catalytic converter stolen, and the garage charged me 650 plus for the repair and I was informed the reason for the high cost was due to the genuine parts, I recently scrapped my car and was informed by the scrap yard the catalytic converter was not even genuine I feel ripped off."
"Took 10 days to put my claim through and then my warranty company noticed they had claimed for 6 cylinders when only 2 had been faulty."
Honesty and Trustworthiness
Pros:
"Another thing is when you hand over your car to a garage you worry about the bill and being ripped off. No fear, these guys are very honest."
"Very helpful and honest mechanics, trust worthy and will treat your car with respect unlike other garages who cut corners with the job and still charge an arm and a leg!"
"They saved me a few pounds as I asked them to change the brake pads and I was told the brakes are in roadworthy condition."
"They are trust worthy and will be straight up with you and always recommend a solution."
"It's extremely difficult to find an honest, reliable and trustworthy mechanic but auto serve are just that."
"They could easily have charged me for the timing belt and even made something up to get even more money- but they didn't!"
"Honesty and great value for money is what you will get."
Cons:
"They don’t even deserve 1 star ridiculous place to take your car."
"Garage was honest enough to tell me that a cable had come away from somewhere on the handbrake, so they just fixed it and didn't charge me for it."
"They don’t even deserve 1 star ridiculous place to take your car the only thing they thought about was to try and over charge me."
Value for Money
Pros:
"Excellent service for a fair price."
"They were much cheaper than the competition, used original parts and updated the Mercedes Service A digitally to retain my manufacturers warranty."
"Friendly and efficient service, a very fair price, and Autoserve now has a new regular customer."
"Superb service provided thus far at comparatively reasonable costs."
"Problem was resolved quickly, efficiently and at a reasonable price - I drove away confident that I had received good value for money."
"Very affordable price, and quality job."
"The price was reasonable and the service was great."
Cons:
"I put my car to do mot and they have fail my mot, charged me £49 and then they said put the car next week when I asked them for how much they charge me they said we are not gonna fix your car, literally they just took my 49 pound."
"I had my catalytic converter stolen, and the garage charged me 650 plus for the repair and I was informed the reason for the high cost was due to the genuine parts, I recently scrapped my car and was informed by the scrap yard the catalytic converter was not even genuine I feel ripped off."
"They don’t even deserve 1 star ridiculous place to take your car the only thing they thought about was to try and over charge me."