Secure A Key (Locksmiths) Reviews Summary

Speed of Service

Pros:

• "from initial phone call, to booking him and to completion of changing my lock took less than 2 hours."
• "he arrived in less than 15 minutes and also charged a very reasonable price."
• "within ten minutes he arrived, let me in with no damage to my door!"
• "I rang Steve and he came out within 20 mins at around 10:30pm."
• "He was very speedy in changing the locks and was very kind reassuring me."
• "Stephen arrived within 10 mins of my call and had me into my property in 30 seconds."
• "Stephen arrived within 20 minutes and opened the door within 1 minute."
• "Stephen responded to my Boxing Day bank holiday 9am call out and was round in 20 minutes."

Cons:

• "Job took much longer than expected due to problems with the locking mechanism."
• "Steve was there within an hour, sorted the problem, explained what was broken."
• "He was out within 30 minutes, on Easter Sunday, and repaired the door successfully."
• "Turned up on 20 mins and worked through our issue."

Professionalism and Friendliness

Pros:

• "Stephen is a thorough professional who genuinely wants to help clients."
• "Absolutely brilliant service overall couldn’t fault Stephen for letting me back in so fast!"
• "Highly recommend Stephen as not only has he sorted the most troubled door in the world for us but he was blimmin lovely too!"
• "He was a pleasure to talk to and really set an amazing standard."
• "Steven is heaven sent! Absolutely heaven sent!!!"
• "I have used Stephen twice now and both times he has gone over and above."
• "Stephen was wonderful! Reliable, friendly and went out of his way to help us."
• "He is giving you advice and care about you!!! He is the best!"

Cons:

• "Eventually had to break it and he replaced the cylinder. Job took much longer than expected."
• "He tried many methods to get the key out so that we wouldn't need a new cylinder but nothing worked."
• "He was there in 10 minutes, friendly, helpful, put you at ease, and even gave us some good advice."
• "Steven was called out to sort a jammed door on a Saturday afternoon. He turned up on time."

Cost and Value

Pros:

• "Stephen is an honest and very reasonable locksmith, and knows his job inside out."
• "I had an excellent experience with this locksmith. They honored the initial quote."
• "We had a great experience with Stephen, couldn’t have been more helpful over the phone. Great communicator and came over at the first convenience. Very trustworthy and provided the service I needed without any hidden costs etc."
• "Came out within minutes of calling even though it was not an emergency. Gave advice and didn’t try to sell me extra."
• "Great service and indeed friendly service. His price was definitely reasonable unlike high street locksmith prices."
• "Stephen was very fast to arrive to help as me and my family were freezing locked out of my home. He did a great, professional job! Very polite and charged us a great price considering that he did 2 jobs and only charged us for 1."
• "Steve did a great job, fitting a new lock to our door. He gave us good advice on what lock was suitable."
• "Stephen is professional and very honest in advice and provides a first class service."

Cons:

• "Eventually had to break it and he replaced the cylinder. Can't thank him enough for what he did."
• "He tried many methods to get the key out so that we wouldn't need a new cylinder but nothing worked."
• "He was there in 10 minutes, friendly, helpful, put you at ease, and even gave us some good advice."
• "Steven was called out to sort a jammed door on a Saturday afternoon. He turned up on time."