Brighton Car Keys Reviews Summary

Professionalism and Expertise

Pros:

• "Richard the carkey magician, very professional and quick too."
• "Very professional and polite superb service."
• "Absolute first rate, 5 star service. Richard arrived promptly, was informative, thorough and a total professional."
• "Quick, efficient and professional service."
• "Richard was excellent, friendly and knowledgeable."
• "Richard was very helpful and professional, he came to my home location in East Sussex to make a new key for my Audi, which was immobilized."
• "Richard offers a friendly, reliable and highly quality service."

Cons:

• "Please do not use this guy he is the worst professional i have ever seen. Was 2 hours late then decided he didn't have the time to fix my key and left me stranded all in all a complete waste of time."

Responsiveness and Efficiency

Pros:

• "Richard arrived at the time agreed and was able to replace the ignition barrel and cut 2 replacement keys."
• "Richard came out very quickly and made me a key and fob up for my van within 10 minutes."
• "Richard arrived and within 15 mins had re cut and programmed not one but 2 new keys for me."
• "Richard was with me in ten minutes worked his magic and saved the day."
• "Was with me within 20 minutes of calling him and I have two new working keys in 10 minutes."
• "Richard came along within an hour and did whatever he does, leaving me with two working keys & remote fobs."
• "Richard couldn’t have been more helpful yesterday... 100% would recommend this service."

Cons:

• "Thanks for helping when I lost my keys. You said you would come back to re-program the lost key for free when found but then tried to charge me and were too busy."

Value and Pricing

Pros:

• "Called to get a quote which was a offer couldn't refuse gent arrived promptly and rectified my issue with a new set of keys & immobilized."
• "The service was amazing and the price was very fair 😁"
• "Half the price of the main dealer quote to replace lost Renault Captur key."
• "Car key programming is expensive but I got quotes from local Ford garages and other auto locksmiths and Richard was still best value."
• "Richard turned up early and fixed my Mercedes (problem with the electronic key) for way less than it would have cost at Mercedes garage."
• "Richard was able to do it £100/150 cheaper than it would have been from Nissan."
• "The main dealer was asking £216.49... Richard... charged £130 for the same process, key and coding."

Cons:

• "The only concern I have was the price I would of liked it a little cheaper but that’s not the end of the world."
• "A fast, efficient and friendly service. The price of £145 was a bit eye-watering but having phoned around, I discovered that this was typical."

Customer Service and Satisfaction

Pros:

• "Richard goes over & above; an amazing service, a proper gentleman."
• "Richard was a pleasure to communicate with."
• "I would highly recommend this company to anyone."
• "Richard from Brighton Car Keys is polite, professional and very helpful... Very happy with service and he was always swift at responding to any queries."
• "Richard is polite, professional, calm and flexible."
• "Richard provides a fast professional service, for a reasonable price."
• "Richard responded really quickly, didn't try to sell me anything I didn't need, did a great job for a very fair price."

Cons:

• "Hopefully, I won't need to use this service again, but I certainly do recommend it for anyone as hopeless as I am."