Address: Unit 17, Fairwater Workshops, Norbury Rd, Cardiff CF5 3BG, United Kingdom
Phone: +442921999247
Rating: 5.0
based on 402 reviews.
Response Time
Pros:
"Simon was at my home within half an hour in spite of it being the weekend."
"Got to me less then ten minutes on a Sunday night!!"
"Simon arrived really quickly, before his eta and opened the door within minutes."
"He was at the house within 20 minutes, access gained within minutes."
"Simon was very helpful and arrived within the hour."
"I called Simon this morning to rescue my mum who had locked herself out of the house. He arrived within 15mins."
"Simon came to us less than an hour after we called him."
Cons:
No negative comments regarding response time were provided in the reviews.
Professionalism
Pros:
"He was friendly, polite and professional."
"Simon was brilliant - very friendly and professional in all aspects."
"Simon is very friendly, extremely knowledgeable and his services are very well priced."
"Simon is a complete professional who knows his trade."
"Simon is lovely and so professional. I couldn’t recommend him more."
"He was friendly, knowledgeable and worked quickly to resolve the issue."
"Simon has done several jobs for me at my house and his work and attitude has always been excellent."
Cons:
No negative comments regarding professionalism were provided in the reviews.
Customer Service
Pros:
"Would both use again and happily recommend to others."
"I am delighted with the service."
"Highly recommended."
"Would definitely recommend them to anyone around Cardiff!"
"Would highly recommend and use Simon again."
"Very efficient and kind."
"Simon was very friendly and came really quickly after an attempted burglary and kindly changed the locks."
Cons:
No negative comments regarding customer service were provided in the reviews.
Quality of Work
Pros:
"He had the door open in 10 minutes without having to damage or replace anything."
"Was there within the hour and opened it within 20 seconds without even breaking the lock."
"The work done was first class to say the very least."
"Fixed the lock straight away with no fuss, for a very reasonable price."
"Locks were replaced quickly but with care."
"The repair was completed promptly and efficiently."
"He repaired the faulty lock and it now feels like a new door!"
Cons:
No negative comments regarding the quality of work were provided in the reviews.
Value
Pros:
"Our front door lock broke in the morning and we rang them up - it was fixed that afternoon for a very reasonable prince and with great customer service."
"They were considerate and kind and reasonably priced."
"Great friendly guy. Showed up within the hour of contacting him."
"Very responsive, reassuring and friendly. The job was done very quickly and to a very high standard."
"The charge seemed very reasonable."
"For the work undertaken and it being a sunday night, the cost was far below some competitors."
"Quickly resolved the issue with her lock at a very reasonable price."
Cons:
No negative comments regarding value were provided in the reviews.
Communication
Pros:
"He answered all my queries, was easily accessible and kept communication throughout."
"Simon explained everything he was doing clearly and offered a few security tips as well."
"Communication was perfect from initial enquiry through to completing the job."
"The communication was great and the pricing was clear and fair."
"Communication via texts and phone calls was excellent."
"Polite staff who communicated well to keep us updated on times."
"I thought the communication was great as he kept me informed at all stages."
Cons:
No negative comments regarding communication were provided in the reviews.