Benn Lock and Safe Ltd Reviews Summary

Customer Service

Pros:

• "The staff couldn't be more helpful removing the plate finding a spring and fitting it on the premises."
• "He sourced a part very quickly and the customer service I received was excellent."
• "Rapid and professional response with clear information about product options and costs."
• "Their customer service is outstanding."
• "The whole team are amazing and I will never go anywhere else now."
• "Excellent customer service from first contact with office who were polite and knowledgeable and upfront about possible costs."
• "The team are very knowledgeable and professional, would recommend."

Cons:

• "Wanted a lock fitted to keep my grandchildren in the house - came and fitted - nearly £170 - but the inner mechanism keeps shifting - apparently this is all my fault because I am not inserting the key correctly."
• "Totally disgusted."
• "They came back and fitted a cheaper lock which they said was what should have been fitted in the first place but cannot complete it properly with a surround plate because they had to reuse the hole they had made which is my fault apparently so still not sorted four months on."

Price and Value

Pros:

• "I couldn't believe the difference in price."
• "The overall charge was very fair considering the time spent."
• "LEE did everything he could to help and managed to get it for me the next day all for only £29.68 many thanks Lee for a great service."
• "The price was extremely reasonable."
• "Good value fixed price, highly recommended."
• "Fantastic value for money, half the price of Audi."
• "This was accompanied by a quick, efficient and friendly service for a reasonable price."

Cons:

• "He explained that the cost would be more than originally quoted due to the issue."

Professionalism

Pros:

• "The locksmith arrived a few mins early and was really pleasant to deal with, he completed the job quickly with the minimum of fuss."
• "The engineer (Martin) was polite, courteous and extremely knowledgeable."
• "Martin was very professional & polite & made sure that both him & myself were satisfied before leaving, he knows what he's doing, would recommend."
• "A very professional, reliable, and competent business that puts the customer first."
• "The operative that came out was extremely professional in every way, nothing was too much trouble."
• "The locksmith was professional and quickly identified and resolved the problem and gave me an easy to understand explanation as to what the problem was."
• "Mark was polite friendly and very professional."

Cons:

• "No Cons mentioned."

Responsiveness

Pros:

• "Called up & got someone out the same day to look at my lock."
• "Got me an appointment the same day."
• "Arrived very promptly (within minutes) after booking, as we had locked ourselves out - which was very much appreciated."
• "Came out within a couple of hours of calling."
• "I called Rav & he sent somebody out within about 10 mins."
• "Within 90 minutes they had somebody with us and resolved the issue."
• "Within 30 minutes of phoning them, a Locksmith arrived!"

Cons:

• "No Cons mentioned."

Workmanship

Pros:

• "A thorough inspection, followed by high quality workmanship, fault rectification and careful alignment."
• "It is a testament to their quality standards that a workmanship warranty is offered alongside a parts warranty free of charge."
• "Martin had to work hard but didn't give up until the job was done."
• "Lee did an absolute brilliant job listening to my problem, relayed it back to me to make sure he understood, and through discussions & measurements he needed, practically engineered me a new piece which fixed the door & it works perfectly and was very reasonably priced too."
• "The fitter also explained what had gone wrong and took his time to sort everything out."
• "The locksmith arrived promptly and quickly got to work."
• "He is obviously a very skilled craftsman and was enthusiastic, polite and dedicated to finding a solution to my predicament."

Cons:

• "No Cons mentioned."

Recommendation

Pros:

• "I would recommend Benn locksmith to you."
• "Would certainly recommend them."
• "I will definitely use them again and would happily recommend this company to friends."
• "We would definitely recommend Benn Lock & Safe Ltd to others."
• "I cannot recommend Benn too highly."
• "I would definitely recommend Benn Lock and Safe Ltd."
• "I would highly recommend Benn locks they did a great job at a good price."

Cons:

• "No Cons mentioned."