Hampstead Mac Repairs Reviews Summary

Customer Service

Pros:

• "Great customer service from someone who actually cares about his clients."
• "Extremely professional and genuinely wants to help. Sorted my mac out and explained exactly what he was doing whilst I waited."
• "Mark was very friendly and helpful, quickly giving me a diagnosis of a water damaged MacBook."
• "Mark is very pragmatic, thorough, capable and efficient and really takes pains to demystify your machine and explain what's wrong."
• "Throughout the process of getting my mac fixed Mark was friendly, honest and very knowledgeable."
• "Excellent, friendly service. Mark was clear and honest about the possible causes of the issue with my laptop, making sure I understood what the options were."
• "Mark provides an unparalleled service based on knowledge and expertise."

Cons:

• "Refused to make an appointment because he was at lunch with his uncle (within his published working hours) and refused to recommend other providers."
• "Similar to what others have said. The man's rude, dismissive and unprofessional."
• "I just spoke with someone called Mark and they was extremely rude in cutting me off and after asking if they offer a free diagnosis he told me no I don’t work for free, do you work for free?"
• "Would not recommend to call them as they do not want to listen to you and what your actual problem is."
• "One of the rudest people I have spoken to on the phone when asking for some help."
• "Make you feel like your are stupid and they are superior to you."
• "This man needs to learn how to talk to customers and to be friendly and courteous."

Repair Quality and Efficiency

Pros:

• "The cost of repair was better than I was expecting."
• "Mark replaced the keyboard and tidied up one or two other matters in under an hour, for which he charged me a quarter of the AppleStore quote."
• "Mark went above and beyond in his work, it's still working perfectly."
• "The diagnosis was completely different to what I had been told at the Genius Bar and what I had to pay for the repair was much less."
• "He did a great repair job at half the price of the over-inflated and very unfriendly official Apple repair specialist."
• "Mark is simply amazing! He fixed my screen within a very short time suggesting an alternative - cheaper option which worked out perfectly!"
• "Mark did an unbelievable job fixing my laptop."

Cons:

• "I am sure Mark is very good with MACs, but he is not good with bookings and he is very bad at receiving constructive feedback."
• "I asked for a 10 pound discount and on that basis he refused to take the business."
• "After excellent phone advice on Friday the fan issue was not resolved so I asked to book it in... He will not see me or my sick MAC."
• "When asked what the prices were for fixing known common fault/repairs, he absolutely refused to provide any information."
• "So, basically the diagnostics cost me 100 bucks. So... that's it. After a few days, I received a call. He told that my machine was too old and he just can't fix it. I was utterly disappointed."

Value and Integrity

Pros:

• "Fantastic value for money when only the best will do."
• "You won't find many people as enthusiastic about their jobs."
• "Look no further Hampstead Mac is it, he is very knowledgable, very helpful, and can do miracles with your Mac."
• "Mark knows what he's doing, he loves it and he's fair!"
• "Mark would rather do the right thing than take your money."
• "For many of us, our computer contains our lives, our jobs, our memories. You want to make sure that whoever is working on it is trustworthy and reliable. Mark is your guy!"
• "It was refreshing to know that Mark cares about correct disposal and recycling of products and is a huge advocate of reusing and repairing."

Cons:

• "The website says he's brutally honest. The man's rude, dismissive and unprofessional."
• "The man's rude, dismissive and unprofessional."
• "What a rude person! This man needs to learn how to talk to customers and to be friendly and courteous."
• "I do not recommend the service at all. Very expensive service and no results."