Creams Cafe Stockport Reviews Summary

Cleanliness

Pros:

• "The staff are friendly and there's even a place where you can get some water for free."

Cons:

• "On arrival I noticed on how uncleaned the place was."
• "The first dessert came up (partially melted) and by the time the second one arrived, my 2 year old had finished his."
• "Most tables were dirty, with food all over the floor, seats and tables."
• "The place was run down, walls had marks on them from where stuff had fallen off."
• "Tables upstairs covered in ice cream stains hygiene very poor."
• "Dirty plates on nearly every table, tables that evidently hadn’t been wiped down."
• "Filthy with most unoccupied tables cluttered with uncleared meals plus a floor that didn't look like it had been swept in a good while."
• "The play area was so unclean there was 4 tables with left over glasses and dishes."

Customer Service

Pros:

• "Shah provided top level of service. Helped us through the options and also let me change last minute."
• "Had my daughter's 3rd birthday celebration here and it was great!! The staff were accommodating."

Cons:

• "Staff were useless and very slow considering there was only one other group in there."
• "I didnt speak to the staff because after my previous rude experience I thought whats the point."
• "Horrible customer service, putting my order in looked like it was the hardest task in the world for the staff."
• "The staff made us feel like an inconvenience."
• "Staff were so rude one in particular, just ignored us when we got in."
• "I ordered a waffle supreme which didn't come with Gelato as advertised."
• "Staff wandered half heartedly. One guy making the desserts actually showed interest and asked for service, he got mocked."
• "Ordered the cookie dough and asked if I could change the flavour of the ice cream, which would be an extra £2.50 for a swap."

Food Quality and Variety

Pros:

• "The waffles - absolutely amazing, presentation was great, we were both very happy when we saw them arrive."
• "Nice space, very generous helpings and a sugar rush that will smack you in the face with awesome."
• "I recommend the hot cookies if you're a true chocoholic, waffles are bigger in size and very filling."
• "Eat in or take away, do not underestimate the portion sizes. No one in my group was able to easily finish a full waffle."

Cons:

• "This time it was terrible. Half the things we asked for they didn't have. The service was incredibly slow."
• "Awful. May just be an off day but being the only customers we would've expected at least some effort."
• "The cookie dough was barely cooked and very very sickly- we couldn’t even finish a small portion."
• "The food was good, but unfortunately the service was very slow they were to busy on there on phones."
• "The crepe was inedible. I'm not the kind of person who returns things as I don't think it's worth the hassle."
• "Ordered two cookie dough bases with toppings and sauces and ice cream sides. Both came in tiny plastic boxes."
• "TERRIBLE. My first impression of this dessert cafe was terrible, I ordered the limited edition red velvet milkshake and cookie dough."

Hygiene and Safety

Pros:

• "We have a small local cleaning business and have cleaned for Rana the owner at Creams for over 4 years."

Cons:

• "How this place hasn't been checked for health and safety and food hygiene has amazed me. It needs checking ASAP."
• "Why would you run a restaurant knowing you're gonna be making and serving food in a place infested with flies?"
• "We were swarmed by fruit flies, they were everywhere."
• "The food prep area looked questionable for its organization, cleanliness, and control of cross-contamination."
• "First of all, this place is not clean or tidy. Food on the benches and on the floor and no sign of staff interested in cleaning it."
• "Hardly anybody who works here cares and people wander half-heartedly."
• "The napkin holders all empty and no cutlery in the cutlery holders."
• "I have been in here more than a few times with friends & everything was completely fine."