Address: 4-5 Lion Yard, Cambridge, CB2 3NA, United Kingdom
Phone: +441223352881
Rating: 4.8
based on 248 reviews.
Customer Service
Pros:
"Tyannis was very helpful and polite so thought I'd share the positive feedback and say thanks."
"Freya... quickly found 5 products which would be suitable for me and my routine."
"Joe and Freya couldn’t have been more helpful!!! Answered any questions I had and then some!"
"Phoebe assisted me. She has been very kind and professional."
"JT was incredibly patient and helpful. I have ADHD, anxiety and PTSD and therefore, sensory issues."
"Thank you soooo much HETTY -very patient and knowledgable."
"Molly was incredibly knowledgeable, friendly and gave me the opportunity to try out so many products before making a decision."
Cons:
"Expect long queues for the till, as it is very popular."
"Always hated having to be anywhere near your stores with the offensive disgusting smells given off from your overpriced tat."
"Worst experience I've ever had in a Lush store, the girls working appeared to have no customer service skills whatsoever!"
"I went to the till, to then have to wait for ages to be served even though it was clear I was waiting to pay."
"To my shear surprise I see an employee check her hair & makeup in the mirror instead of serving me! So so rude!"
"Odd experience today, I purchased a lovely lemon hair conditioner and a popcorn face scrub but sadly the shop assistant I asked advice from seemed more interested in her colleagues playing with pink bath bombs."
"Very disappointed & sad, I went in with the view of spending a fair bit of money, I came out with one bath bomb that I didn't even really want in the end!"
Product Quality
Pros:
"I have a heavy beard and hence they gave me the most suitable hair product."
"I'm very satisfied with the present for my brother and the product I also chose for my self."
"One of the ladies disappeared into the shop after asking me my favourite scent... they gave me a coconut hand scrub."
"Lush also brought my husbands curls back with Curl power hair cream and infra wig hair gel."
"I am so happy with my scrubbee shower butter, cookie dough lip scrub, and Wiccy Magic Muscles Massage bar!"
"The products work incredibly well, I have sensitive skin and, even in my worst flare ups, there’s always something for me here."
"I finally have a moisturizer that works for my skin (vanishing cream)."
Cons:
"Just be careful as everything is pricy even for the small stuff."
"Some are a bit expensive for my liking."
"I ended up spending probably 3 times as much as I planned…don’t regret it in the slightest and have been enjoying my bag of goodies the past week and a half."
"Shop smells lovely, some are a bit expensive for my liking but always find something to buy."
"I'm only sad that Lush has done away with my favorite bathbombs: the Vanilla Floating Island and the Creme Brulee."
"There is a lot of glitter and a lot of smells that can be overpowering."
"Always hated having to be anywhere near your stores with the offensive disgusting smells given off from your overpriced tat."
Store Atmosphere
Pros:
"Comfortable shop, staff very welcoming, friendly and accommodating."
"The team had a wonderful vibe not only to customers but to each other which always makes me feel more comfortable in a place of retail."
"Love coming to shop at this branch - laid back, friendly atmosphere and smells amazing, as usual!"
"Wonderfully clean and inviting store."
"Always well organised and clean, with a great atmosphere! It's a small shop but the layout makes it seem huge, which is great."
"The Lush products are what they are, so not everyone's cup of tea, but the staff manage to somehow make everyone feel good, whatever that means to each customer that day."
"The shop lay out is magical to my 6 year old."
Cons:
"Always hated having to be anywhere near your stores with the offensive disgusting smells given off from your overpriced tat."
"The only sad thing was having the self-control to not buy everything!"
"One of the most intimidating parts of Lush is the choice selection and the employee bombardment to try a new hand cream."
"I find that Lush can be a really overwhelming place, so I’m very thankful for the help today!"
"There is a lot of glitter and a lot of smells that can be overpowering."
"Giving 5 stars because I love being In here so much :( but landed today at 5:30 to treat myself after work seeing that google said the shop shut at 6 as did the sign outside but I arrived and it closed early :("
"Very disappointed & sad, I went in with the view of spending a fair bit of money, I came out with one bath bomb that I didn't even really want in the end!"
Additional Services
Pros:
"A great idea for a party that feels a bit more grown up but still lots of fun."
"They offer birthday parties and facial masks. This is a superb good quality store that I would definitely recommend."
"Booked a party experience for my 4 year old. Really good fun and good value."
"Molly then told us about the ‘make-your-own-bath-bomb’ offer that was available with a purchase of Charity Pot and we had a great time making our own!"
"We had a wonderful time at Lush today! Molly was really helpful and took time to show us some of the colourful bath bombs."
"An absolutely incredible Lush party for our daughter's 13th birthday!"
"My daughter had a wonderful 10th birthday party at Lush Cambridge with her friends."