Lush Cosmetics Lincoln Reviews Summary

Customer Service

Pros:

• "Staff are extremely friendly and it's like they cannot do enough for you."
• "All staff members in today were amazing they all got involved and were really really friendly."
• "The staff were friendly and funny and making a bath bomb was super."
• "Staff were amazing, friendly and helpful."
• "The staff are always lovely and helpful. Very knowledgeable on all the products and happy to answer any questions as well as give demonstrations on the use and effectiveness."
• "Every time me and my daughter walk into lush in Lincoln IT IS HANDS down the best experience!!"
• "The staff are honestly the friendliest! I spoke with someone today who went though all the hair treatments with me and suggested what would be best for my hair."

Cons:

• "I think siding with animal liberation groups who can be very nasty domestic terrorists all in the cause of selling soap is offensive."
• "I will not be using them again."
• "The sellers make an impressive show in the store, which is to be appreciated, but, sometimes, your sellers are suffocating shoppers."
• "The staff are welcoming and attentive but it is possible that they are a little too attentive... It’s sometimes nice to browse without being bombarded with questions about what I’m looking for."
• "Smelt very nice in there from all of the bath bombs. I would say though every time I go in, the staff in there do persuade you alot to buy something, when sometimes it would like to be just left alone to decide on my own."
• "However, they are excellent at recommending products & they are always so friendly. Most of the time the staff member can take a hint if you just want to browse the wonders of a LUSH store but some sort of follow you around the shop or stare at you from across the room."
• "Meddling in politics and attacking the police with the tag line 'paid to lie'."

Product Quality

Pros:

• "Lush is fab - the quality of the products, the environmentally friendly packaging, the friendliness and knowledge of the staff - it's all great."
• "The products felt on my skin made me very happy and was way better than the products I would get in other stores!"
• "Lush are one of the best companies for the environment, I think all of the packaging is recyclable."
• "Absolutely amazing place the staff are so lovely and friendly the products are lovely they smell amazing there all hand made sometimes you can make your own bath bomb at lush too."
• "The products are handmade with care and great for those with sensitive."
• "They smell great, do what they are supposed to, and here is a very important plus, they are environmentally sound."
• "Great & impressive place to shop. Wonderful smells. Fascinating, intriguing & novel designs of cosmetic, toiletry & bathroom goodies - some very amusing & cleverly named - & all highly ENVIRONMENTAL."

Cons:

• "I was gifted a £45 gift box from my partner, there was a shower bomb in there that has completely crumbled."
• "The box items inside don’t even total up to £45 such a rip off."
• "But after using it at night, the following morning his face was a mess on fire."
• "How is this fair that you pay all that money for them to pawn you off with an even worse one? There was no point getting it replaced in the first place. Usually, they are fine and really helpful."

Store Experience

Pros:

• "Thank you for making our shopping experience feel like a mini holiday/spa day!!"
• "It wasn't just a 'shop' today, it was a fantastic conversation, above incredible customer service and a fab hug too!"
• "Shop is easily accessible and close to the central car park. Easy for wheel chairs."
• "What a great way to enjoy our Bank holiday, so thank you so much!"
• "You can smell the aromas down the street and they're so inviting."
• "So lovely that you are dog friendly! Great new products too."
• "The Lincoln store is one of the smaller Lush sites, but all good things come in small packages don't they?!"

Cons:

• "Last week we visited your store in Lincoln again, we were greeted by a nice sales woman who apparently didn't know she wasn't allowed to touch my child, especially to remove her ears defenders, my little girl is wearing a lanyard and with badge written in letters major neurological conditions she suffer(autism, gdd, adhd)."
• "I decided to leave you a review. First of all I will tell you that you should educate your salespeople about children / adults with Autism, it seems that they do not have the idea why a child or adult wears ears defender."