Jardine Land Rover Birmingham North Reviews Summary

Customer Service

Pros:

• "Was serviced by Vincent, have to admit the customer service was impeccable!"
• "Simon was very professional, friendly and answered all my questions."
• "They were very efficient and made the whole process even more enjoyable and hassle free."
• "Any further issues that arose were immediately taken care of and dealt with in a professional and efficient manner."
• "Excellent customer service from Tony Richards. Very professional and courteous."
• "Thanks to Gary Hough for the personal service and for making the experience such a straightforward and enjoyable one."
• "Jacqueline provided a really great service, she made the uninteresting task of taking your car to the garage a pleasant experience."

Cons:

• "Very disappointing experience."
• "Very poor/rude service."
• "Complete incompetence, will not return calls or emails."
• "Not the best experience with the service department."
• "Problems from start to finish with the newly purchased Velar and the attitude of the Birmingham (Tyburn Road) dealership due to lack of communication from Chantel and her 'Service Manager' Charlotte Diadio is appalling!"
• "Absolutely appalling level of customer service."
• "The aftersales support from this company has been absolutely terrible."

Sales Experience

Pros:

• "Recently purchased a new Defender from these guys. I have to say that was I very pleased with the service throughout from the Sales Department and could not fault their professionalism and attentiveness to the sale."
• "Would highly recommend going to see Gary Hughes to purchase a car."
• "If buying a car it feels relaxed and not pushy."
• "I would always purchase from Birmingham North as I have done for some time."
• "These guys are super friendly and very good."
• "Engaged in a friendly manner but left to one’s own space, even helping yourselves to drinks."
• "Visited Lancaster Land Rover Birmingham today as I wanted to compare two cars I was interested in, reception very nice and friendly."

Cons:

• "Me & my husband just spent 46K on a Range Rover. We were not told you need a Sim card for the Sat Nav to work."
• "In my view there's something badly wrong with the way this business operates."
• "Brand new discovery needs a new turbo, has software failures, recalls and all sorts of other failures."
• "Whole service experience was not good."
• "Would not recommend this dealership stay away!!!!"
• "DO NOT BUY - The poor service and problems out way the driving/purchasing experience."
• "The absolute lack of professionalism, service and general care of customers is appalling at this dealership."

Vehicle Quality

Pros:

• "Really pleased with car and all the add on's."
• "What a great experience from finding the right car to getting the best service and deal on a hard to find SUV."
• "I had the pleasure of working with the Land Rover Birmingham Sales Team this past week to find my new car. WOW!"
• "Evoque ordered in December & arrived in February as spec’d, outstanding."
• "This is the 4th visit now over the two RR Sport vehicles I’ve owned and recommend it very highly."
• "Love my new Velar. Fran was extremely knowledgable and patient when helping us to choose our new car."
• "Purchased and collected a new Evoque (21) this week and the car is fantastic."

Cons:

• "Upon collection of vehicle, work wasn't even completed (Brake pads)."
• "I got to the dealership to collect my vehicle... It had not been washed."
• "Got brand new Range Rover Evoque, but it broke down within 5 working days."
• "I brought my car in for a service and to rectify an issue with the boot, none of the work had been done."
• "The car was delivered with only one key, an undisclosed dent on a rear door and with a warning light on the dash."
• "Picked up my new car, had to wait nearly 2 hours, next day engine warning light came on, been to garage 3 times, still not fixed."
• "Bought a Range Rover sport in December. Had problems with it from day 1."