Lookers Land Rover Colchester Reviews Summary

Customer Service and Sales Experience

Pros:

• "Brandon Murray is the most welcoming heart felt car sales man I have ever met."
• "Everything went smoothly and simply and was completed ahead of schedule."
• "Brandon was professional and thorough in helping and advising us."
• "A real gentleman who genuinely puts the customer first."
• "Evie Bond at Lookers was very professional."
• "Excellent service from Brandon at Land Rover Lookers Colchester. Friendly and helpful."
• "Thank you Evie for excellent and attentive service."
• "Very pleased with the service I received from Lookers Colchester recently."

Cons:

• "After waiting 3 months to get my wife's car in for a repair, I had to explain again what the problem was."
• "Very disappointed to have ordered a car in September 2021 for our family car, to be told my order is canceled in July 2022."
• "There was a oil leak when I first visited the showroom."
• "I feel dissatisfied with the over all buyers experience."
• "I requested a part ex value on my Range Rover Sport which I was told I would get."
• "Honestly the best experience with Brandon. I knew I wanted the car but it makes such a difference when someone makes you feel good about your decision."
• "They can sell you a car perfectly, Brandon was amazing when we order!. But when it goes wrong or has a dangerous warranty fault you have to wait 10 weeks to be fix."
• "Very unprofessional company, ordered a new car 9 months ago and has now been cancelled 1 day before collection as the list price has gone up."

Service Department Experience

Pros:

• "Excellent service from the moment I booked the car in to collection."
• "Just wanted to say a huge thank you to Stuart this morning; he was a life saver!"
• "I dealt with Matt, great customer service, excellent personalised video."
• "I had a very pleasant experience. Brandon Murray was outstanding!"
• "Great service for my car service! Warm and friendly welcome from Stuart."
• "Bought a used Discovery Sport in January two relatively minor faults arose."
• "Charles at the Looker Colchester service department has been fantastic."
• "Kim was exceptional in looking after me for the 22 months it took to get delivery of my vehicle."

Cons:

• "Re Service Dept: rang 2 weeks ago for a price to supply and fit a spare part for my defender, promised a call back in 48 hours, nothing."
• "After waiting 3 months to get my wife's car in for a repair, I had to explain again what the problem was."
• "When purchasing our car from Lookers Land Rover in Colchester, Carl Pratt was very helpful and honest about the vehicle."
• "I had a tow bar fitted and it has not been done properly."
• "Sales process great and car was good value. Post order and through to collection, the service dropped off."
• "I had a good experience at Land Rover Lookers, Colchester. That was delivered and led upon by Kym Whymark, who was positive, supportive."
• "Karen totally looked after us whilst we were there for our service - 200% customer service."
• "Exceptional service from Lewis and really pleased with my new Range Rover. The handover was amazing. So disappointed with their Service Dept."