Group 1 Jaguar Watford Reviews Summary

Customer Service

Pros:

• "Ross Turner at Beadles ensured very efficiently by exchange emails that the correct part was ordered and made ready for me to collect from Watford."
• "Huge shout out to Ella Williams - really appreciate all your help in getting our issue resolved."
• "Everyone at the garage is friendly and helpful with COVID-19 safety protocols in place."
• "Thank you for making purchasing a new car such a great experience!"
• "I took my Jaguar XF to be serviced and I found the staff to be very helpful."
• "Beadles has a little gem called Ben Final, Ben was brilliant."
• "His aftercare help was amazing."

Cons:

• "Absolutely the worst aftersales experience from this branch! Messed up appointments, car has been in multiple times to get the work done properly, promised refunds not paid and had to keep chasing up."
• "The response has been very very poor customer service."
• "I was treated like a criminal and accused of being responsible for the fracture."
• "Never attending this site again."
• "Phones are often unattended and just ring, then cut off after a few minutes of not being answered even with their automated telephone system."
• "worst customer service experience. visited this showroom with a pre-made appointment, made to wait over 15mins to be seen."
• "The staff are very arrogant and have a high opinion of themselves."

Quality of Work

Pros:

• "Engineer arrived on time and was extremely professional."
• "The parts department at Beadles Watford are excellent! Ross and Mahir are extremely knowledgeable and will always go the extra mile to ensure the correct parts are supplied."
• "The actual service seemed to go well and the communication was good."
• "Service and all faults rectified, car cleaned and ready to collect same day as dropped."
• "The collection driver pre-phoned and arrived on time."
• "Had an issue with amber engine warning light. Booked into garage to check, but that was a week away. Mobile tech, Nigel attended few days before that and solved the problem."
• "Spoke to both Grahame Cairns and Jacob and arranged for car to be collected next day for a full valet and tank of petrol."

Cons:

• "Car returned to me only to find bonnet and wing covered with oil stain smears and finger prints."
• "Now beadles have had the car for 2 whole days. But not checked or fixed the problem yet."
• "Beatles Jaguar-was a very disappointing experience I like the decor and reception but they failed to resolve my situation which has now been going on for two years."
• "When the car was delivered back (a day late) they had undertaken the advisory work that had not been authorised."
• "All was going well until I drove my car away. I had the tracking realigned a no one bothered to check the steering wheel alignment."
• "Driver had driven MY F Pace Sport back to me in full RACE mode."
• "Arrived back home at lunchtime to find a loan car had been left on my drive without asking for permission."

Communication

Pros:

• "Khaled attended us at Beadles Watford and has made us feel how customer experience really should be."
• "The staff all have been there a long time and care for their customers."
• "They really make you feel part of a family and it is a pleasure to go there."
• "Friendly Team who deal professionally with all customers."
• "The customer advisor (Nathalee) I dealt with, was very responsive in terms of communication."
• "Also liked the 'health check video' narrated by technician which was very honest and easy to understand."
• "We received exceptional customer service from Chris and Aislyne."

Cons:

• "If my experience is anything to go by, there seems to be a systemic problem with the garage that needs major attention."
• "I am unlikely to use this dealership for future services."
• "I don't often write negative reviews. However, it is important that potential customers hear about an atrocious post sale customer service after they have bought a new car."
• "Phoned up to enquire about this and was put through to about 4 different people, each of them saying 'I don’t know anything about that'."
• "I called your dealership today to try and arrange a test drive and was told that the salesman my enquiry had been assigned to was not working tomorrow."
• "The lady on the phone who I spoke to was very rude and their service is pathetic."
• "The agent still could not answer my questions that I had asked him when I checked my car in and he had said that he would have the answers for my return."