Jardine Jaguar Milton Keynes Reviews Summary

Customer Service

Pros:

• "Super service; genuine and friendly."
• "Great experience with Lee in sales and ??? service manager... but PROBLEM IS THE PHONE RESPONSE.... dreadful, wait, wait, wait...."
• "The service and attention to specification and requirements was very good; very professional."
• "Took my Jaguar f pace for a recall on the rear lights was met by staff at the service drive in very good."
• "Steve immediately made me feel comfortable in his office and took charge of the situation with my car."
• "The dealership later rang me to check everything was okay."
• "Great service, friendly staff with one to one account management, car arrived earlier than planned which was great."

Cons:

• "I waited over 7 hours on site despite being promised priority and still had to re-book for the required work to be completed."
• "As above, I am still awaiting resolve on the issue."
• "I've complained with no response to date."
• "Twice my car has had defects to be met with poor customer service."
• "Appalling customer experience."
• "Shocking customer service."
• "Will I go local to Lancaster to replace my Jaguar next year? No chance."

Communication

Pros:

• "I couldn’t recommend Billy Webb highly enough - he was absolutely fabulous."
• "I found the whole process to be really smooth and I was consistently kept up to date with developments."
• "The main person we dealt with was the Salesman, who we found extremely helpful and patient with us."
• "We had a really nice welcome and were treated very courteously."
• "The staff I had personal contact with were friendly and helpful but your systems are inefficient."
• "I was absolutely delighted with the service, communication and experience throughout."
• "Regular contact and updates, overall very pleased."

Cons:

• "Great experience with Lee in sales and ??? service manager... but PROBLEM IS THE PHONE RESPONSE.... dreadful, wait, wait, wait...."
• "I called Monday and was informed they were busy but took my details and would call back. No call on Monday."
• "There was a mess up with the loan car I was due to have and no communication directly to me about it."
• "Shocking service! Not only did we have to continually chase for information on our F Type that was with Lancaster Jaguar for over a month due to a fault."
• "I have heard nothing from anyone asking how I am getting on with the car."
• "Emma turned on her heel when I complained about the poor service I had received."
• "They never answer the phone and if they do never call back as promised."

Quality of Service

Pros:

• "My car is always washed and vacuumed after servicing or repairs and a loan car has been provided when available."
• "The following day (21 July) she rang to say the vehicle was ready for collection and added that I would be getting a discount."
• "After some careful deliberation within the company, a consecutive decision was made to carry out this additional work under the same warranty."
• "I love my car, by the way. Love it."
• "Had my car serviced which was fine, however the mechanic left hand prints on the bonnet and wings."
• "The level of Customer Service was excellent from the moment I walked into the Dealership."
• "The staff are courteous and very helpful."