Address: 445 Narborough Rd, Leicester, LE3 2RE, United Kingdom
Phone: +441164272017
Rating: 4.2
based on 122 reviews.
Customer Service
Pros:
"The service assistants were welcoming and helpful and the service was completed promptly."
"Thank you to all at Sturgess for making my experience so easy and enjoyable."
"First time I've been to Sturgess, I can honestly say that the whole experience was fantastic."
"Amazing customer service from Karan and his team, offering me a private cabin to stay for a few hours while my car was getting serviced."
"Dave Johnson and his colleagues were nothing but absolute professionals!"
"Took my car for a service today and couldn’t have asked for better care."
"Excellent sales and after service. I've bought two cars from Sturgess JLR in the last six months."
"Great dealership. Significantly better than many others."
Cons:
"Utterly useless, called on 3 separate occasions to book a service the call just rings out."
"Appalling service. Tried calling every day for a week to check on service history but unable to even speak to the service desk."
"Probably among the worst customer service I have ever received, very frustrating to deal with."
"the after sale is the worst i have every had from a car dealership!!"
"A few words come to mind, however absolutely disappointed with your service, to say the least."
"This has to be one of the worst places in Leicester this establishment has no interest in selling cars or in providing any form of customer service."
"Terrible customer service. This dealership cannot be bothered to reply to e mails nor telephone messages."
"Not the normal service I expect from Jaguar. My vehicle surprisingly broke down, initially technician and pick up vehicle went well that was until I got to Sturgess."
Communication
Pros:
"Communication from Nigel, the sales exec, was excellent; I was kept well informed at all stages of the transaction."
"The salesman Nigel Ford went above and beyond what I expected, which resulted in me purchasing the car I wanted."
"I've used Sturgess for a few years with car servicing on vehicle purchased used from them. Always found the staff helpful and professional."
"Excellent service from everyone at Jaguar from the moment of walking through the door especially Niraj and Steve."
Cons:
"Utterly useless, called on 3 separate occasions to book a service the call just rings out. So called online booking system is a joke."
"No return on phone calls on each time I have called."
"my wife tried calling several times to see if car was ready for collection, however no answer and no call back."
"Terrible customer service. This dealership cannot be bothered to reply to e mails nor telephone messages and have no one available on live chat either."
"However in the last week I've called four times asking for the Service Department only to be told someone would call me back, I haven't received one call back."
"I have just rung to report a warning light problem only to be offered 13th August to come in to get it checked out."
"Always waiting to drop off! Gave them 2 days to do service told them exactly when collecting they told me my car was buried and to take a seat as needed to get it out!"
"Awful customer service! They have been ringing me for FOUR years because they are so inefficient that despite telling at least 8 different people they have the wrong number they continue to ring me."
Quality of Service
Pros:
"The service was completed promptly."
"A great company to do business with. I bought a used F-Type from them and the car was prepared and presented like new."
"Dave Johnson and his colleagues were nothing but absolute professionals! The entire process of purchasing a car was easy, straight forward and transparent."
"I've used Sturgess for a few years with car servicing on vehicle purchased used from them. Always found the staff helpful and professional."
"Recently collected a used approved vehicle from Sturgess Jaguar. This was my second car bought from them."
"Excellent sales and after service. I've bought two cars from Sturgess JLR in the last six months."
"I have just collected my new Jaguar XE from Sturgess Leicester. Following a poor experience at another Jaguar dealership, I was delighted with the service I received."
"I have experienced dealerships good, bad and indifferent over the years, but Sturgess has been by far the best."
Cons:
"Almost impossible to get through on the phone, poor communication between switchboard and service centre which is not on site, and a very long wait for my car to be repaired due to a long backlog of jobs."
"car needed early service at 5,000 mileage which is well known fault to land rover but tried to blame my driving style."
"New PDF fitted at 7,000 mileage and tried to blame my driving style! I do over 80 miles a day!"
"rust of exhaust tips which apparently isnt covered by manufacture warranty even though a car is under a year old and has not even seen winter roads!"
"paint coming off the brake callipers which isnt covered by manufacture warranty and being told a good will gesture will be offered I'm yet to hear anything!!"
"I had some recall work done on the rear spoiler in July and apart from the rear car having sticky black stuff over it my reverse camera has now got tunnel vision."
"My Chrysler went in for a recall to Sturgess, l was informed by Chrysler that it was a one day job. I was extremely anxious after a conversation with the receptionist."
"Do not buy product from this dealership they have been mugging me of for months with the aircon on my ipace and after 3 visits and approx. 12 weeks at the dealership it still isn't great."