Address: Sealand Rd, Chester, CH1 4LD, United Kingdom
Phone: +441244886910
Rating: 4.0
based on 273 reviews.
Customer Service
Pros:
"The customer care and service he provided was outstanding, professional and friendly at all times."
"Special thanks to Marco, Demetrius and Andrew for making sure our purchase went as smooth as possible, everything dealt with urgently and service with a smile."
"From the moment we entered the showroom, we were warmly greeted by your attentive and knowledgeable staff."
"Even with the strict Covid regulations, all the staff made us feel safe and welcomed and were so pleasant despite the difficult ongoing circumstances."
"Everyone has been friendly, knowlegable and professional explaining each stage of the process along the way."
"The service we received from everyone but especially Greg Leatherbarrow was second to none."
"All interaction with the team at Inchcape was friendly and professional."
Cons:
"Where I felt let down was that I was not offered the option of a Courtesy Car when making my Service Booking."
"Literally the worst service I have ever had."
"Even lodging the complaint with Jaguar UK they didn’t want to know despite their claim to strive 100% customer satisfaction!!"
"Poor. It is their norm to keep you waiting all day for all routine servicing, surely a company this side can organise themselves better than this."
"The elderly gentle man who attended was rude."
"After having to deal with these people for nearly 2 years I can only say it's the worst customer service management ever."
"I was not informed that you no longer provide a complimentary taxi into town."
Communication
Pros:
"Marco kept me fully up to date throughout the process."
"Communication has been excellent, by email, phone and face to face."
"Marco dealt with the sale from beginning to end and was always available by phone or email even on days off."
"He was very polite and very patient and nothing was too much trouble."
"I was kept up to date with videos of the car and upon arrival everything was was covid safe and compliant."
"Mike went above and beyond to book vehicle in, arrange pool car and have my car back with me within 3 working days - and remained in continued communication throughout."
"Helen Smith was my contact and although we waited a while for the part (not Inchape's fault), she kept us updated throughout right up until the car was fixed."
Cons:
"72 hours later I was still waiting so called them again."
"It took 5 emails with no reply over 4 weeks and several calls with messages left and a call back promised before finally speaking to someone to get the car booked in for the work."
"They never told me that it was a nightmare to get hold of anybody at the dealership and nobody returns your calls."
"No response to calls from Chester Sales team even after several calls and messages."
"I was not contacted on Thursday so I called on Friday mid day."
"The communication with the service dept, was woeful."
"I'll contact Jaguar UK and let them know how Inchcape treat their customers."
Professionalism
Pros:
"Dealt with Mr. Marco Roberts who was very professional and courtesy."
"Unlike other dealerships local to that area, the professionalism of the staff was on another level."
"Couldn’t recommend any further. From test driving, to ordering my first range rover, Marco Roberts was super friendly, approachable and very professional."
"I cannot express how professional and knowledgeable Mark Jones was to deal with."
"Marco was incredibly knowledgeable on the car and took time to ensure I fully understood the functionality."
"Gregg he was totally professional throughout the whole time can't praise him enough."
"I can say that we were treated very professionally, and with a friendly manner."
Cons:
"Dismissive, remove trims under warranty deny they did and refuse to replace them."
"As a manager myself I think the best advice for this garage would be get a new manager and train your staff better in customer relations."
"Absolutely shocked by the lack of customer care by the 'supposed to be manager'."
"Absolute bunch of clowns from CEO, sales manager and service manager, never do as the promised."
"STAY AWAY!!! Our driver got 5 minutes down the road and then the car started to set on fire!!!!!!"
"Awful. Scratched my leather interior during a service in Jan."
"Honestly this place is a circus, be extremely careful when buying from Jaguar Chester but if you are looking to buy a Jaguar look elsewhere."