Inchcape Jaguar Chester Reviews Summary

Customer Service

Pros:

• "The customer care and service he provided was outstanding, professional and friendly at all times."
• "Special thanks to Marco, Demetrius and Andrew for making sure our purchase went as smooth as possible, everything dealt with urgently and service with a smile."
• "From the moment we entered the showroom, we were warmly greeted by your attentive and knowledgeable staff."
• "Even with the strict Covid regulations, all the staff made us feel safe and welcomed and were so pleasant despite the difficult ongoing circumstances."
• "Everyone has been friendly, knowlegable and professional explaining each stage of the process along the way."
• "The service we received from everyone but especially Greg Leatherbarrow was second to none."
• "All interaction with the team at Inchcape was friendly and professional."

Cons:

• "Where I felt let down was that I was not offered the option of a Courtesy Car when making my Service Booking."
• "Literally the worst service I have ever had."
• "Even lodging the complaint with Jaguar UK they didn’t want to know despite their claim to strive 100% customer satisfaction!!"
• "Poor. It is their norm to keep you waiting all day for all routine servicing, surely a company this side can organise themselves better than this."
• "The elderly gentle man who attended was rude."
• "After having to deal with these people for nearly 2 years I can only say it's the worst customer service management ever."
• "I was not informed that you no longer provide a complimentary taxi into town."

Communication

Pros:

• "Marco kept me fully up to date throughout the process."
• "Communication has been excellent, by email, phone and face to face."
• "Marco dealt with the sale from beginning to end and was always available by phone or email even on days off."
• "He was very polite and very patient and nothing was too much trouble."
• "I was kept up to date with videos of the car and upon arrival everything was was covid safe and compliant."
• "Mike went above and beyond to book vehicle in, arrange pool car and have my car back with me within 3 working days - and remained in continued communication throughout."
• "Helen Smith was my contact and although we waited a while for the part (not Inchape's fault), she kept us updated throughout right up until the car was fixed."

Cons:

• "72 hours later I was still waiting so called them again."
• "It took 5 emails with no reply over 4 weeks and several calls with messages left and a call back promised before finally speaking to someone to get the car booked in for the work."
• "They never told me that it was a nightmare to get hold of anybody at the dealership and nobody returns your calls."
• "No response to calls from Chester Sales team even after several calls and messages."
• "I was not contacted on Thursday so I called on Friday mid day."
• "The communication with the service dept, was woeful."
• "I'll contact Jaguar UK and let them know how Inchcape treat their customers."

Professionalism

Pros:

• "Dealt with Mr. Marco Roberts who was very professional and courtesy."
• "Unlike other dealerships local to that area, the professionalism of the staff was on another level."
• "Couldn’t recommend any further. From test driving, to ordering my first range rover, Marco Roberts was super friendly, approachable and very professional."
• "I cannot express how professional and knowledgeable Mark Jones was to deal with."
• "Marco was incredibly knowledgeable on the car and took time to ensure I fully understood the functionality."
• "Gregg he was totally professional throughout the whole time can't praise him enough."
• "I can say that we were treated very professionally, and with a friendly manner."

Cons:

• "Dismissive, remove trims under warranty deny they did and refuse to replace them."
• "As a manager myself I think the best advice for this garage would be get a new manager and train your staff better in customer relations."
• "Absolutely shocked by the lack of customer care by the 'supposed to be manager'."
• "Absolute bunch of clowns from CEO, sales manager and service manager, never do as the promised."
• "STAY AWAY!!! Our driver got 5 minutes down the road and then the car started to set on fire!!!!!!"
• "Awful. Scratched my leather interior during a service in Jan."
• "Honestly this place is a circus, be extremely careful when buying from Jaguar Chester but if you are looking to buy a Jaguar look elsewhere."