Sytner Jaguar Northampton Reviews Summary

Customer Service

Pros:

• "Fantastic customer service from Steve Hunt, Sales Specialist, who looked after the transaction throughout and dealt with all of the paperwork, including personal registration number etc. with effortless efficiency!"
• "Warren kept me updated throughout my dealings with him."
• "Neil Sidebottom at Northampton Jaguar store was brilliant from start to finish."
• "Steve Hunt went the extra mile/s to ensure that I was completely happy."
• "Great service. Warren Mead supported me the whole way through, always available to answer questions and constantly updated me on the progress of my Car."
• "The After Sales team, and Lauren in particular, delivered first class customer service."
• "Neil and all the staff were always helpful and made you feel that nothing was a bother and were keen to look after you."

Cons:

• "When I complained about the service I was met with a blasé attitude."
• "Poor customer service. Unprofessional staff who don't want to help."
• "Lies about the work required to the vehicle, no contact, poor information supplied."
• "Once we were passed over into the hands of the service department it all fell apart."
• "Service was utterly abysmal."
• "Utterly appalling service. My car was handed back to me on two occasions with more faults than when I took it in."
• "One of the worst retail experiences I have ever had."

Vehicle Quality

Pros:

• "The car was exactly as advertised (if not better)."
• "Have to say we love our new F Pace 300 Sport."
• "Excellent condition and fair price!"
• "This is our first jaguar and we are very impressed not only with the car but the company as well, well done to you all and thank you."
• "Ultimately I purchased a gorgeous Santorini black, Chequered flag edition XF, and so far I couldn’t be more delighted with it."
• "I'm loving my new E-pace."
• "Beautiful car!"

Cons:

• "The car I bought had to have 2 new tyres, four new brake discs and a new caliper."
• "They sold me a car that they knew had an issue with the brakes."
• "Hi, I bought my F-Type from Guy Salmon now Sytner Jaguar land Rover, last April. The very day that I picked it up and driving home, one of the injectors went."
• "Got an i-pace. After 2 years it has failed on a number of occasions."
• "Also the steering wheel adjustment device has stopped working and the headlight wash is hit or miss if it wants to work correctly."
• "Now nine months later two more injectors have gone."
• "In the handover room I noticed the seat had some damage that was not rectified during the prep."

Purchase & Sales Experience

Pros:

• "This company was so very helpful with buying through the Internet."
• "First class experience from start to finish."
• "Great cars, great dealership. Thanks Steve."
• "The best place to go for both approved used and new Jaguar/Land Rovers cars of various shapes and sizes."
• "We are very pleased with our car which we purchased through Neil Sidebottom at the end of July."
• "I would have no hesitation in recommending Guy Salmon for a great buying experience."
• "Would highly recommend this dealership."

Cons:

• "I would not recommend this dealership Sytner Jaguar Northampt to anyone."
• "Every time I’ve expressed my interest in the F-Type and specifically test driving one to compare with a rival brand, it wasn’t being followed up nor taken seriously."
• "When raising these concerns the sales manager tried to shift the blame to my expectations."
• "After persuading the sales advisor to let me have a test drive, I then asked for a finance quote on the car, only to be told I had to go online and get one myself."
• "More interested in selling GAP, Lifeshine etc before securing the vehicle sale, which didn’t happen."
• "Phoned to arrange test drive, agreed. Arrived and then told I couldn’t test drive."
• "All because he couldn't be bothered and didn't take me seriously as a buyer."

Facilities & Showroom

Pros:

• "Great service, and excellent new facilities."
• "The new Swan Valley site is a world apart from the old one at Riverside, very impressive."
• "The show room was clean, well presented and all the staff were friendly and attentive."
• "They've invested in a batista bar so the coffee is excellent."
• "Arrived at Synter Northampton beautiful well kept showroom."
• "Very nice dealership friendly helpful staff."
• "Absolutely fabulous Dealership."

Cons:

• "An absolute shower. The whole process from start to finish has been nothing short of shambolic."
• "It was much better when they were at Riverside."
• "Terrible service levels, poor response and the entire Sytner Group have proved unprofessional in resolving any issues."
• "Please stay away from this Dealership at all costs."
• "One of the worst retail experiences I have ever had."
• "Horrendously bad experience !!!!!"
• "Thanks for absolutely nothing Guy Salmon Jaguar Northampton."