Grange Jaguar Hatfield Reviews Summary

Customer Service

Pros:

• "Great service great friendly people - it's what we all need in these strange times - he is a big asset to the company and its refreshing to be treated so well - THANK YOU."
• "I dealt with Pete in sales, 5* customer service."
• "Daniel & Stuart are very helpful and provide excellent customer service."
• "Gavin was very helpful during the whole process!"
• "Colleen is excellent, helpful and full of empathy."
• "The service throughout was extremely high quality, high class customer service from our sales executive Sergio."
• "Warm welcome from reception. Professional sales exec who was knowledgeable, friendly and courteous."

Cons:

• "Service Department is a disgrace basically a bunch of apprentices they had my car to look into software issues that the car had since new and they damaged my car."
• "I have waited for a courtesy call today to see if the Sales adviser took my comments on-board and would apologise... no such courtesy."
• "poor service, no communications, called numerous times, no one would give any answers."
• "Utterly useless in terms of Customer Service over the last three years."
• "Found them quite dismissive, no one really tried to tell us much about the car."
• "Staff are completely useless when you have got a query!!"
• "Not responding to the website form. Have called 7 times and I’ve not had an answer, all the promised return calls have not been received."

Vehicle Service & Sales Experience

Pros:

• "I was updated verbally by Stuart on the phone who told me everything that has been done on the vehicle before I made payment."
• "Had problems with the stop start on my XF. Now resolved with no problems."
• "From test drive to handover the service given was first class."
• "Excellent customer service throughout the process of purchasing my vehicle."
• "Brilliant service. Friendly, professional and kept me informed at all times."
• "Excellent customer service when buying my new Range Rover Sport Hybrid."
• "Very impressed with the service I was given when my personal vehicle came in for a Service and MOT."

Cons:

• "Yesterday I took my jaguar car in for service & once again Grange didn't let me down, why is it every time I take my car fort either a repair or service it comes back either not repaired or defective after the service."
• "It’s lucky the e pace is a fabulous drive and sold itself because the aftersales has been very poor."
• "This vehicle had apparently been through their 'Approved' programme - I think not."
• "Really do no good to the name of a luxurious brand such as Jaguar, trim is poor, electronics for door are faulty."
• "As a new Jaguar owner this has to be the worst garage I’ve ever experienced."
• "Shocking to say the least. First wanted to charge me £800 for front brakes, even though it went in for AdbLue Problems."
• "Awful experience following what should have been the easiest sale on the planet."

Dealership Environment

Pros:

• "The show room is fabulous and all the staff were friendly and welcoming!"
• "Hugh and Chris were a great 'double act'... It was a huge pleasure taking an F-Space off them."
• "Stopped by to ask about new electric jaguar. Was greeted by Georgel Bangau a salesman. George was very polite respectful and very knowledgeable, patient."
• "Friendly welcome with all aspects of the service and repairs carried out well explained in advance."
• "Service is best tested when plans go awry... Grange Jaguar provided a courtesy car."
• "Had a great experience buying a car here!"
• "A fantastic new showroom full of desirable Jaguars (and Land Rovers) can be viewed here."

Cons:

• "As I approached the car it was very clear that it had been involved in a significant accident."
• "Knowing nothing about the brand I was excited when my Husband gave in and told me we could go and have a look - this was with full intention to buying. Unfortunately, the Sales person was very dis-interested and totally unhelpful."
• "Try not to judge a book by its cover, it's rather crass! For a company trying to attract a less 'driving gloves and moustache wax' audience this particular dealership is letting Jaguar down!"
• "I purchased a 2nd hand car from there before Xmas. On getting the car home a fault that had apparently been fixed was still present."
• "Unbelievably poor - a disgrace to the Jaguar brand."
• "Called enquiring about a used car. The staff were really rude from the receptionist to the sales team."
• "Fundamental mistakes make over basic tasks, and made to just feel like a commodity to claim commission as soon as a deal was agreed."