Lookers Jaguar Buckinghamshire Reviews Summary

Customer Service

Pros:

• "I booked my F-pace in for a service and received excellent customer service."
• "Lookers Buckingshire have excelled themselves with my recent Purchase. The customer service from the moment I made the inquiry to the delivery was exceptional."
• "I recently had the pleasure of going for a test drive for a Jaguar E-pace at the dealership, and I must say, it was an exceptional experience from start to finish."
• "Friendly team and courteous. Rosie on Sales Reception took the time out to make sure I was well catered for."
• "Riaz is an exceptional credit to this company and they are lucky to have him. I’ve bought several cars from him over the years and he is honest, trustworthy and genuinely has the customers best interests at heart."
• "Excellent customer service staff are very helpful and friendly :-)."
• "I have recently bought a Jaguar F pace from Lookers Buckinghamshire. And my experience was very good the salesperson that helped me was fantastic and we are still in touch."
• "Terrible service with multiple issues of not ordering parts and repairs not completed."

Cons:

• "Unbelievably unhelpful. Reported a problem when my car was serviced in the summer which has now returned."
• "Really disappointed with the service received. Car taken in for MOT, service and 4 new tyres. Was assured it would be completed same day but they kept car for 4 days."
• "While the car was in for a recall, they gave it a free wash and polish. One of the cleaning products etched the gloss black plastic on the mirror frames."
• "Every time I booked I had an argument over if I have a service plan and have done for the last four (4) years."
• "Advised on booking in may not complete in one day but no contact or updates received to advise, had to call late pm to be told not ready, very unsatisfactory."
• "Terrible service. Service are absolutely shocking. No proper communication, I had to chase for an update constantly and was promised numerous call backs but never got one."
• "Disappointing Customer Service. It's a pity i can't give it a ZERO Star."
• "Horrible customer service. Reduced rating from 2 stars to 1. If I could go lower, I would."

Service Efficiency

Pros:

• "I was also kept up to date with the progress of my service and safety check. The service was complete within half a day, which was much quicker than I expected."
• "Got my e-pace serviced - they picked up my car, called to provide an update, made my online payment, did some additional work and brought my car back home to me on the same day!"
• "Seems like Lookers have finally managed to up their game to the level expected of a prestige car dealer. Everything went as planned today, no hiccups."
• "I travel from South London to get my car serviced here because they're value for money, very friendly and have always been clear about the work that needs to be done, and why."
• "Thank you to Rodd and Tom for their excellent service today in the collection and return of my car."
• "We picked up our new Jaguar I pace yesterday and it was just amazing, the car was covered in a cloth that was pulled off into a machine, I got a huge bunch of flowers and the staff were lovely and very efficient."

Cons:

• "The soonest it can be booked in is middle of January!!"
• "Car returned unfinished with a faulty rear skirt. I will take the car to another main dealer, further away but customer service will be better!"
• "One of the cleaning products etched the gloss black plastic on the mirror frames."
• "Been a good end easy experience with these guys. Recently brought an F type and Josh and Rob from the parts department have been more than helpful in sorting all sort for the motor !!"
• "I was informed when booking my car in at the dealership that it wouldn't take long as I was only having a second key configured to my F Pace."
• "We have just purchased an e pace from Lookers in Buckingham and after a bit of a shaky start with a salesman ( who is no longer with them) we were a bit apprehensive as to what service we would receive."
• "No return phone calls - Constantly have to chase."
• "I have had my car for 4 months and it’s been back 6 times, the 5th time you had my car for a month and not once did you call me to update me on my car."