Vets4Pets - Bournemouth Reviews Summary

Veterinary Care

Pros:

• "Tom and his team at Vets for Pets are the best in the area I will not go anywhere else."
• "Home veterinary visits are offered when required."
• "Tom Mowlem has such a wonderful caring nature, it is a pleasure to take your pet to him."
• "The vets took her in and stitched her together."
• "I can't praise vets for pets enough, the vets are excellent and their prices are more than reasonable."
• "Very helpful and knowledgeable highly recommended have looked after my Rottweilers for years."
• "Pet lethargic, cold and not eating. Seen within 30 mins of calling."

Cons:

• "Stay well away from these rip off merchants. Poor service, extortionate prices."
• "We felt like we couldn’t return to this vets ever again."
• "worst after care service i've had from a vets."
• "This vet surgery was much better when it was owned by Companion Care."
• "Not easy to get an appointment Phone always buys Staff not very helpful Very expensive."
• "Hate to criticise but it smells. Needs a whip round with disinfectant."
• "Awful service overall. Difficult to speak to them over the phone, no answer most of the time."

Staff and Service

Pros:

• "All staff at Moordown are very helpful and compassionate, as are the vets."
• "His knowledge and compassion is first class."
• "The staff of reception are always so helpful and friendly."
• "Lovely friendly vets. Explain everything to you ie. Procedure and cost."
• "Always very professional from reception to going into the vets proactive."
• "The staff here are always so friendly and helpful."
• "The reception team are always polite and helpful and always try and sort out any problems."

Cons:

• "Rude reception lady. I was going to register with them but after talking to the receptionist it has put me off."
• "Despite evidence to the contrary a vet there insisted that one of my rats didn't have a respiratory infection."
• "Don't know where to start. They leeched money for stupid things and tortured my dying kitty."
• "Worse vets I’ve been with they kept trying antibiotics on my dog without running testes."
• "I believe this vet puts money first not our pets."
• "Rude vet with zero empathy and no explanation of my pets potential condition."
• "I do no call a cardboard box a casket by any means. Awful service."

Facilities and Accessibility

Pros:

• "It is easy to find and there is allocated parking for their customers."
• "Inside, it is bright, clean and there is no odour of pets to speak of."
• "Parking can be tight, at times, and although there are quite a few spaces."
• "This branch is open 24/7. All staff are friendly & helpful."
• "Marked parking bays for client use are in a small private car park just in front of the clinic's entrance."

Cons:

• "I wish more appointments were available for pets during the Pandemic."
• "Vets4Pets policy of 'NO MOBILE SERVICE' is not good enough."
• "I am truly disappointed with the fact this practice has cut there hours from 24 hours."
• "Not really value for money :-( I paid £15 more for flea/tick stuff I could get off the internet!"
• "Overpriced and only looking out for themselves sadly."