Hendy Kia Eastleigh Reviews Summary

Customer Service

Pros:

• "Chris and Josh at Hendy Kia did a great job, kept me fully informed and were flexible on the final delivery date once the car finally arrived."
• "Drey and Evan were always happy to help and answered my queries quickly."
• "The service by Drey at Hendy Kia Eastleigh was second to none."
• "Drey goes above and beyond to ensure the best deal is found to suit budget, situation and taste."
• "Each time we’ve dealt with the fantastically knowledgeable Drey and won’t hesitate again when it’s time for our next new one."
• "The sales person Dre was absolutely brilliant really looked after us through the whole process."
• "Fantastic experience today ordering a new Kia Niro."

Cons:

• "Terrible customer service and communication."
• "the communication is very poor."
• "Very difficult to contact Kia and they are not returning my calls. Paying over £400/pcm to lease a brand new car that has a fault that can leave me stranded on the side of the road at any time."
• "Awful customer service and non cooperation."
• "They are alright but I was quite taken back by how little they knew about and wanted to sell the new e Niro."
• "really difficult to reach the service desk team when you need to. This needs improvement."
• "Not a good experience at to say the least! The car had it’s yearly service and MoT and during the day we had a number of problems with the service provided."

Sales Experience

Pros:

• "Just picked up my new KIA Sportage and couldn't be happier with the whole experience."
• "We recently purchased a Kia Sportage from Frank Barr at Kia / Hendy in Eastleigh. Frank was a pleasure to deal with and we were really pleased with the service throughout the process of purchasing our new car."
• "A Kia EV is now on order. Would give more than 5 stars if I could."
• "I visited KIA at Eastleigh last Friday to test drive a KIA Niro that was arranged by Josh for me, the whole experience couldn't have been better."
• "It's not often I leave reviews but I wanted to say what a pleasant experience I had at this dealership."
• "Just taken possession of a new Kia Soul EV. The hand over by Evan Palmer at Hendys, was beyond expectation."
• "We saw Frank Barr who was extremely friendly, very informative and obviously knew his subject and loved it."

Cons:

• "Visited twice for potential test drive in a Ceed GT Line S, but never any demonstrators, or second hand similar models to drive."
• "They disconnected my dash cam and forgot to reconnect it."
• "After having contacted next day, they refused to support and simply washed-off their hands."
• "Had trouble draining the oil? And was having the brakes bled at 1710 hours? !! Really!!!"
• "19 plate car first service 2020, 5984 miles, second service 2021, 5984 miles, third service they couldn't be bothered to fill out service book so dont know mileage."
• "Whilst I totally understand things may be different in many sales arenas due to the changes brought about by COVID, a sales arena which does not engage customers who are on site it relatively useless."
• "We had booked a test drive for a new ev6 over a week in advance only to be told on arrival that they had forgotten about our booking."

Product Satisfaction

Pros:

• "I am absolutely loving the car and look forward to seeing the KIA team again."
• "The car was delivered in top condition, we are really pleased with our purchase."
• "I bought a new KIA Xceed 3 after having sold my Mercedes E220d (beautiful car) as this KIA is best in class, true value for money!"
• "The car, Kia Nero self charging hybrid, has so far exceeded expectations."
• "Very pleased with both service and my new Rio."
• "The Pro Ceed I chose is a great car and I am very happy with the result."
• "The car is Great, we are very pleased with it."

Cons:

• "Very sad. I paid almost like cost of new car in anticipation that it will be good."
• "Awful experience with Kia - I have brought a 2018 Kia Ceed from the dealership at Hendy Kia Eastleigh, the customer service during sales was great, Ryan was helpful."
• "Serious fault with 5m old car and when it broke down and had to be recovered to the service centre they did not have a courtesy car and could not approve a hire car for me as they couldn't find a fault."
• "However, it has been two months, and I haven't received any updates or information regarding the spare key."
• "If it was up to me I'd give then no stars."
• "On checking the car over, there were some obvious minor bodywork problems, scuffs etc."
• "Do not be fooled by the 7 year warranty by KIA and the apparent great customer service."