Halfords - Winnersh (Reading) Reviews Summary

Customer Service

Pros:

• "Customer feedback is valued the most in this branch."
• "The staff was incredibly friendly and knowledgeable."
• "Very helpful staff. Technician outside spotted my wiper was up, popped it down to protect my windscreen."
• "AK was amazing he went over and beyond."
• "Thank you to two extremely polite, helpful and smiley lads at Halford, Winnersh."
• "Very impressed with the service I received today. Rob and AK were really helpful and knowledgable."
• "Andy was helpful, friendly and efficient."

Cons:

• "Shop somewhere with better service. This store doesn't deserve it."
• "Just visited the store the guy on tills was absolutely rude."
• "Downstairs had 3 idle staff who refused to take payment."
• "Terrible from start to finish. Long wait in store, customer service awful/non-existent."
• "This was the worst service I have ever received from Halfords."
• "Such poor service, firstly always short of staff and telling you they can't help you."
• "The most terrible service I have received abs definitely will not be returning here. Absolute shambles of a place."

Product Availability and Assistance

Pros:

• "Within minutes he was getting the correct bulb, to which I quickly paid and checked out."
• "Order process very easy and battery ready for me when I turned up."
• "Needed a car battery quickly. In stock."
• "I required a replacement tyre of a specific make for my bicycle. I ordered it online from the Winnersh branch and received an email/text message informing me that it was ready to collect on the same day."
• "Great place to get replacement headlight bulbs."
• "Halfords Winnersh is a great place to buy an ISOFIX car seat."
• "Had incredible help purchasing a bike and the necessary gear."

Cons:

• "I would have given 5 stars but I had quite a wait in store whilst the lady located my items."
• "Had to wait bit long with no information provided."
• "Click and collect doesn't work."
• "Would not recommend buying anything from Halfords they don’t take care of there customers."
• "You do not have enough staff supporting your bicycle section."
• "Went to pick up an order for a bike cassette, however the item they had set aside for me was the wrong one and didn't fit my needs."
• "Just gone to pick up bicycle ordered online after receiving Email to say it would be ready after 4pm this was for an autistic boy...bicycle was not ready infact not even in stock!!"

Staff and Management

Pros:

• "Harrison at Halfords in Winnersh was very helpful, friendly and very knowledgeable."
• "Management should take credit for creating a positive, well-integrated and mature working environment."
• "Daniel the manager sorted out the problem."
• "Served on a number of occasions now by Diego. Really knowledgeable, extremely courteous, super helpful."
• "Fantastic Bike team, really helpful and patient."
• "The team at the cycle department were quite simply outstanding."
• "They are wonderful here, such friendly service."

Cons:

• "He was rude and I went to a local bike shop who fixed my bike in under a minute for free! Do not go to Halfords for your bike! Rude staff!"
• "The rather dis-interested check out operative took three goes to get my order number right."
• "The staff that they do have were incompetent."
• "Woman with septum piercing on till has the worse customer service I’ve ever received."
• "The guy at the front on the till did not ask for my number plate or any other details and seemed completely disinterested on what I needed."
• "The people working in this branch are not interested in what customers need at all."
• "I would not recommend this service at all. They did the wrong check/report of brakes which could have been fatal for me!"