Address: Unit C, Kilner Way, Sheffield S6 1NN, United Kingdom
Rating: 4.3
based on 145 reviews.
Customer Service
Pros:
"Staff were extremely helpful and took time to find products I needed."
"Jane at Halfords Kilner way and colleagues were really helpful."
"Absolutely fantastic service today, signed up for a free 10 point check on my car."
"I visited the Sheffield Halfords store to have a faulty item replaced, the staff were attentive and extremely polite, dealing with my faulty item and replacing it! Nothing was too much trouble !!!!"
"Really helpful staff at the till."
"The lady on the till was fantastic and very informative 👏 and the young man who dealt with my car an absolutely star 🌟 wonderful service thank you!!! Highly recommended."
"The staff at your store are absolutely outstanding the service I got."
Cons:
"Staff were gossiping while I was stood in front of them waiting to be served."
"Visited the Sheffield store at Kilner Way my intention was to purchase a bike for my daughter. After asking for assistance we were told someone was coming to help after 10 minutes I asked again for help again I was told someone will be with me straight away after a further wait we decided to go elsewhere."
"Stood at car parts desk for 10 min whilst two members of staff were stood at the sales till chatting went to find another member of staff on bikes asked for his help and said he not on parts I needed to wait both members of staff knew I was there because they looked in my direction a few times eventually when I did get served I said that how come I have had to wait 10 mins to be served and they was only myself and my son in the store I got no reply."
"Waited two weeks for parts for my bike just to find out that nothing has been done. No phone call. Useless, time wasters."
"Staff very unhelpful and a complete lack of knowledge."
"Service is dreadful a week to put 2 spokes in a wheel what they sold me snapping like tooth picks if it wasnt under warranty I would have done it myself."
"Ordered a dashcam online with fitting included to be fitted at Kilner Way, Hillsborough. Got a phone call from Ash saying they are not open on that day and they didn't have fitters anyway."
Product Availability and Quality
Pros:
"Renewing a Wiper blade The store had a terminal to input the car details in the Wiper blades section which made it easy to find what I wanted."
"Halfords at Kilner way is easy to get to easy to park and stocks most things I need sometimes at a premium price."
"Good cycling team here. They have a range of cycling interests and involvement and masses of expertise, all ably managed by Tom. Good range of bikes on sale and good service!"
"Purchased an electric mountain bike in March, the bike is great."
"They have a good range of stock and good quality tools and equipment would definitely recommend Halfords."
"Always seem to have a good range of products."
"Fantastic team at Kilner way. Ashley and Rebecca were amazing."
Cons:
"asked the only store assistant on the floor if they sold Aircon antibac spray cans. he told me no he was stood in the doorway and amazingly at the side of him was aircon antibac spray cans."
"Went to purchase auto finesse products very low on stock. Asked a member of staff if they where restocking the shelves got told they haven't got time ???"
"Purchased an electric mountain bike in March, the bike is great but within one month of having it the battery has presented as faulty."
"Didn't build bike properly. Coursed my partner to come off bike lucky the car missed him never again will I get a bike from here that could have been a kid."
"Useless advice. I had the wiper blade in my hand after checking it's the correct one online... It flew off halfway down the bypass."
"I found the screen system of selecting the parts easy to use and the staff were polite and efficient. However, the part that was listed on the screen was not correct for my car."
"Total waste of time this company first my ebike broke after just 4 months took them 3 months to try to sort it out I had to demand a refund witch I did get and secondly a gazebo I purchased was damaged I'm still waiting for a credit note to spend in store witch I will probably not get customer service is appalling and I wouldn't recommend to anyone avoid at all cost never had as many problems with a company as this one all the phone calls I've made over the past 5 months amounts to 20 calls."
Staff Knowledge and Helpfulness
Pros:
"With all the rain it became clear my wiper blades had seen better days... A member of staff helped point the right ones out and I was back on the road way faster than I expected."
"It was throwing it down with rain and the staff member still went and fitted a new window wiper and was happy to do it."
"Desperately needed a new wiper blade. Headed to local Halfords, easily found the correct blade for my car and helpful assistant fitted it straight away."
"Huge thanks to Sean for fitting new headlight bulbs in the car when my wife took it to Kilner Way, Sheffield."
"Staff at the Sheffield Kilner Way store (particularly Joe and Sean at the bike department) were extremely knowledgable and friendly."
"Chris was enthusiastic, polite and very well informed about the products."
"Becky and Connor were so wonderful when I went into the store at Kilner way yesterday."
Cons:
"Went to enquire about hardwiring a dash cam. The lady at the checkout said she could answer any questions I had so I asked her my first question and she promptly referred me to a fitter."
"Paid for number plates and number plate fitting. Had to wait an hour for someone to fit number plates, to be told they could screw them in only stick them on."
"Staff had to Google how to fit the stereo and then after having the car for an hour still could not fit it."
"Asked if they could fit the car seat and was arrogantly told they closed in 40 minutes and wouldn’t have time."
"The staff were very unhelpful I was locked out of my car because the battery in my key fob was faulty, I asked the woman for some advice but was left with no help at all. Very disappointed I won't be using that branch of Halfords again shame."
"Bad behaviour of the staff. No support or service."
"I went to buy child seat in Kilner way store. I asked a sales assistance for help but about 5 min waiting, no body came to help even nobody notice me. I left the store without buying car seat. Very poor customer services."